PLEASE NOTE:
In reference to the National Recovery Plan Phase 4 SOP dated 01.12.21, all previous stipulated SOPs are to be adhered at all times:
a. Children 7 years of age and older are allowed to attend the concert, as long as they are accompanied by a fully vaccinated adult;
b. Physical distancing at all times;
c. Wearing face masks at all times;
d. Ensuring regular sanitising/handwashing;
e. Taking temperature checks upon entering our Centres (ensure below 37.5 Celsius as precaution);
f. MySejahtera: QR sign-in with ‘MySejahtera’ App;
g. MySejahtera: Please ensure COVID status on ‘MySejahtera’ App is updated to-date of your visit and confirmation that your profile is ‘Low Risk No Contact’status including ‘Casual Contact No Contact’ status;
h. Vaccination Certificate: Confirmation of providing your Digital Vaccination Certificate or Vaccination Card should there be no access to a smartphone.
A Transaction Confirmation and E-ticket(s) with Ticket ID (QR code) will be sent to the Ticket Buyer's registered e-mail once a successful purchase is confirmed.
Note: It is important that you provide us with a valid email address. Ticket2U will not be held responsible for non-delivery of the "Transaction Confirmation" due to an incorrect email address provided.
1. We regret that all ticket sales are non-refundable except in the event of a cancellation or rescheduling.
2. All seats are pre-selected, kindly select your seat(s) before purchasing.
3. Children 7 years of age and older are allowed to attend the concert, as long as they are accompanied by a fully vaccinated adult.
4. SSO may add, withdraw or substitute artistes and/or vary advertised programmes without prior notice.
5. Dress code: whatever you choose to wear, we want you to be comfortable and enjoy the performance, from jeans to formal! However, no shorts and slippers/sandals are allowed.
6. As a courtesy to the performers and your fellow concert attendees, we ask that all cell phones and electronic devices be turned off prior to performances.
7. Cameras and other recording devices are prohibited during the performance.
8. Performances always begin promptly as scheduled. If you are late, you will be seated at an appropriate point by one of our ushers. Unfortunately, we are not able to offer refunds or price adjustments if you arrive late for a performance.
9. You acknowledge that you are responsible for your own safety and for the safety of any person accompanying you.
10. SSO may also collect and use your personal information to provide you with information about our future concerts, activities and events which may be of interest to you or to request your support for the Orchestra.
TICKET POLICIES
1. A Transaction Confirmation, and E-ticket(s) with Ticket ID (QR code) will be sent to the Ticket Buyer's registered e-mail once a successful purchase is confirmed.
Note: It is important that you provide us with a valid email address. Ticket2U will not be held responsible for non-delivery of the "Transaction Confirmation" due to an incorrect email address provided.
2. All tickets sold by Ticket2U Sdn Bhd (Ticket2U) are sold as an agent on behalf of the Selangor Symphony Orchestra ("ORGANISER").
3. Ticket2U will not be responsible if you encounter any loss in internet connection during the payment process. In the event your credit card is charged but seats are not secured, Ticket2U will refund the amount charged to you IN FULL.
4. Lost or damaged ticket(s) will not be entertained.
5. The Ticket Buyer shall be responsible for all tickets purchased. Ticket2U the ORGANISER are not obliged to re-issue, exchange or compensate any damaged tickets. Any damage to the tickets may result in the ticket holder not being allowed to enter the event venue.
6. Payment via Local Bank Transfers (FPX), E-Wallets, VISA and MASTER Credit Cards* are accepted. AMEX is currently NOT accepted.
International Customers - please ensure that 3D Secure has been enabled by the issuer of your respective VISA and/or MASTERCARD.
Without 3D Secure enabled, your ticket purchase via VISA and/or MASTERCARD may not be successful.
What is 3D Secure?
3D Secure is an authentication scheme that requires the cardholder to enter an additional password when they make an online purchase. Applies to Visa and Mastercard in any region. Click the links below for further information.
VISA cardholders
MASTERCARD cardholders