SITEC E-Commerce Class 203: CRM & Customer Service will be organized at SDCC, i-City, E-28-1, Jalan Multimedia 7/AG City Park, i-City, Shah Alam, Selangor on 7th June 2016 (Tuesday).
* For more information, please visit this website https://www.eventbrite.com/e/sitec-e-commerce-class-203-crm-customer-service-tickets-22484948085?aff=ebrowse
SITEC E-Commerce Class: CRM & Customer Service
Module: E-Commerce Process 203
With fierce competition online, price isn’t your competing factor anymore, everything now revolves around creating a great and memorable customer experience, which is actually defined by the customer, not the retailer themselves. Whether it’s the ability to find a product effortlessly, or having multiple touch points for customer service, your customer’s experience is becoming the most important part to your business. CRM systems can arm both sales and marketing teams with data to have more relevant conversations with customers, and allow for a much richer customer segmentation experience.
In this EC Class, you will learn more on how you could create a comfortable and valuable customer experience.
Support: Invest Selangor
Date: 7th June 2016 (Tuesday)
Time: 1:30PM - 4:00PM
Admission Fee: FREE
Venue: SDCC (Selangor Digital Creative Centre)
Address: E-28-1, Jalan Multimedia 7/AG, City Park, i-City, 40000 Shah Alam, Selangor. (Map)
14:00 SITEC Introduction
14:15 Session 1 / Lazada
14:45 Session 2 / Zalora (TBC)
15:15 Session 3
15:45 Lucky Draw
15.50 Photography Session
16.00 Tea Break and Networking
This event will be conducted in English. Don't miss the chance to grab our lucky draw prize, a Terminus bag sponsored by BAGMAN.
Who should attend:
eCommerce Players, Internet or Solution Provider, SME/SMI, Retailers, Chain Stores, etc.
Tel: 012-6705026 (Mr. Loke), 012-5136092 (Ms. Nesha)