2019 SITEC E-Commerce Class 203: CRM, Email & Chatbot

Selangor Information Technology and E-Commerce Council - SDCC
E28-1,, Jalan Multimedia 7/Ag, I-city, 40000 Shah Alam, Selangor, Malaysia
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SITEC E-COMMERCE CLASS EC203 : CRM, Email & Chatbot

Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, productivity, and more.

A CRM solution helps you focus on your organization’s relationships with individual people — including customers, service users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship.

We bring you experts from the world of e-commerce to share with you helpful tips and knowledge that you can use in your e-commerce business.

Register now!

Agenda
13:30 Registration
14:00 Introduction to SITEC
14:10 Coach - Shadiq Abdullah, Co-Founder & Sale Director, Axis De Infinity Studio Sdn Bhd
15:00 Guest speaker 1 - Charles Gregory, President of Digital Marketing Association Malaysia
15:30 Guest speaker 2 - Vickson Tan, Vice President of Marketing, Exabytes Network Sdn Bhd
16.00  Group photo session, refreshments & networking
* This class will be conducted in English.


Who should attend?
Online sellers, internet solution providers, SME business, retailers, chain stores, entrepreneurs, university graduates and anyone interested.

Enquiry & Registration:
Website: http://bit.ly/2019ecclass
Email: [email protected]
Tel: 0172609960 (Salman)
This program is organized by SITEC with the support of Invest Selangor. FREE Admission

About SITEC:
SITEC (Selangor Information Technology and E-Commerce Council) was initiated by Selangor State Government in 2015. We conduct a series of seminars aiming at increasing the e-Commerce know-how for Small and Medium Enterprises. We also host forums and discussion panels inviting emerging and successful e-commerce entrepreneurs to share their stories and real-world experiences. We hope this can serve as the catalyst for the traditional industry to transform their business successfully online and help Selangor to stay at the forefront of social-economy growth driven by this new and fast growing world of e-commerce.

Location Map

Terms and Conditions

This event is free of charge. However if you cannot make it, do have the courtesy to alert us via email [email protected] or just buzz me via WhatsApp at 017 260 9960 (so that we can tell the caterer as to how much food we need to prepare to minimise wastage). 


SITEC has also invited companies from the e-commerce industry to come and open counters. You can visit their counters before and after the class to find out more about e-commerce services offered.

Below are some reminder for you:

1) Registration
Event will begin at 1400 and registration starts at 1330. Check-in process is simple, just show us the barcode/QR code of your mobile ticket, or tell us your name will do.


2) Seats
Free seating. Please fill up the front row first. :)


3) Refreshments
Delicious local delicacies are waiting for you after the class.


4) Location
SDCC (Selangor Digital Creative Centre) is located inside i-City Shah Alam (https://goo.gl/maps/nd3Ma8sHUwm). Look for E-28-1, we are at 1st floor and there's a bunting at the staircase, you won't miss it.


5) Parking Rate
Monday to Sunday (6am - 7pm): 1st 2 hour or part thereof,RM3, Subsequent 2 hour of part thereof RM3.
Monday to Sunday (6pm - 6am): Per Entry, RM10


6) Upcoming Free Class Schedule

So I sincerely hope you do not give this a miss as especially if you are still new in the e-commerce industry. Thanks for reading this and I'll see u soon!


Best regards,
Salman Ahmad
0172609960
SITEC

 

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