Where are my tickets?

Already purchased your event tickets via Ticket2u.com.my but can’t find them? Here’s how.

1. Check your confirmation e-mail.

Your tickets are sent to your order confirmation e-mail as an attached PDF file. You can choose to print your ticket anytime for safekeeping.

Note: Some event organisers may disable PDF tickets as the event does not require attendees to check-in. In this case, you will not receive a PDF ticket attached to your order confirmation e-mail, nor will you receive a link to download your tickets.

2. Find your tickers using the Ticket2u.com.my app. (Coming Soon)

Access your ticket QR code/Barcode and find more event information using the Ticket2u.com.my app available on the Apple App Store or Google Play Store.

Note: The Ticket2u.com.my app will be launched on 1st April 2017.

3. Log in and go to My Ticket on Ticket2u.com.my.

Log in to Ticket2u.com.my using the e-mail address given when you were prompted to register. As Ticket2u.com.my is the brainchild of CloudHAX.com, you may use the same login details on CloudHAX.com to login to Ticket2u.com.my, or vice versa.

Access the menu on your top right and click on My Ticket on the navigation. You can always print your ticket anytime for safekeeping.

4. Contact the organiser.

If none of the above has helped, contact the event organiser for assistance.

5. Optional: Contact us if the organiser hasn’t responded.

If you haven’t heard from the organiser, contact us. You may be required to prove your identification by answering several questions for us to confirm your identity.