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Privacy Policy

Effective Date: 1st April 2014

BACKGROUND

This Privacy Policy sets out the terms between You and Us as to the use and access of Our Websites by You. This Privacy Policy applies to all Users of Our Websites.

Your use of any of Our Websites means that You accept, and agree to abide by, all the terms stated in this Privacy Policy, our General Terms [click here to see our General Terms], Our Acceptable Use Policy [Click here to see our Acceptable Use Policy], our Copyright Policy [Click here to see our Copyright Policy] and any applicable Additional terms which apply to You.

INTRODUCTION

Ticket2U ("We") is committed to the protection of your Personal Data and takes the matter of protecting your privacy as a matter of paramount importance.

This Privacy Policy sets forth how we protect the privacy of your Personal Data under the Personal Data Protection Act 2010 ("PDPA").

WHAT PERSONAL DATA DO WE COLLECT?

The types of Personal Data that we collect directly from you or from third parties may include (but is not limited to) your name, address, contact details, credit/debit card number/s and expiry date, banking or financial information, residential or office address, billing address, and information relating to Products and Services that you often use on Our Websites.

HOW DO WE COLLECT YOUR PERSONAL DATA?

This Privacy Statement covers any Personal Data provided to us:

  • When you use any of Our Products or Services on Our Websites.
  • When you register, open an account, or sign up with Us, for transactions for Products or Services provided or supplied on any of Our Websites.
  • When you use or visit online sites operated by Ticket2U and its suppliers or contractors.
  • Under any other contractual agreement or arrangement Via a third party Products or Services Provider.

Some of the other ways we may collect Personal Data also includes (but is not limited to):

  • Communications between Us and You Via telephone, letter, fax, or email.
  • When you visit Our Websites or one of our contractors' websites.
  • When you contact us in person.
  • When we contact you in person.
  • When we collect information about you from trusted third parties who process Our transactions.

HOW DO WE COLLECT PERSONAL DATA FROM OUR WEBSITES?

Your IP Address

We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is used to help identify you and your registration sign up or membership information and to gather broad demographic information.

User Feedback Form

Our Customer Care Feedback Form requires you to give us contact information (e.g. your name and email address) so that we can respond to your comments or queries. We use your contact information from the Registration form [or when you sign up] to send you information about ourselves. Your contact information is also used to contact you where necessary. Demographic and profile data are also collected at Our Websites. We use your Personal Data to tailor your experience at Our Website by showing you contents, or Products or Services that we think You may be interested in.

Information on Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from Our Websites and stored on your computer's hard drive. We use cookies in some of our web pages to store your preferences and record session information. The information that We collect is then used to ensure a more personalized service experience for Our Users. You can adjust settings on Your browser so that You will be notified when You receive a cookie. Please refer to Your browser documentation to check if cookies have been 'enabled' or 'disabled' on Your computer. You may adjust your setting so that you do not receive cookies.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We may use Your Personal Data for the following purposes ("Purpose"):

  • To process your Orders and transactions for Products or Services.
  • To process other transactions.
  • To facilitate your participation in the Cloud-Credit program, or in our other promotions, rewards, lucky draws or loyalty programs as are from time to time offered by us or our Affliiate Partners.
  • To send you promotions and information on Products, Services and activities.
  • To protect the safety and security of yourself and other Users.
  • To investigate and respond to claims or queries from You.
  • To comply with any legal or regulatory requirements.

ACCESSING/LIMITING/CORRECTING/UPDATING YOUR PERSONAL DATA

You may request to obtain information of your Personal Data, limit the processing of your Personal Data, and also update or make amendments to your Personal Data as below:

For account holders or registered customers, you may login to your account and update your Personal Data.

For every other customer, you may forward your request to [email protected].

We will endeavor to provide the information back to you as soon as is practicable.

WITHDRAWING CONSENT

Please note that it is obligatory for Us to process your Personal Data, without which we will not be able to process your Orders for Products or Services and other transactions that You enter into.

Nonetheless, you may stop receiving Ticket2U's Promotional or reward program activities by:

  • Unsubscribing from the mailing list.
  • Editing the relevant account settings to "unsubscribe".
  • Sending a request to Us to Customer Services.

TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

We will not sell your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties who may be located within or outside Malaysia for the fulfillment of the Purposes described hereinbelow:

  • Our Subsidiaries, Affiliate Partners, and trusted merchants and contractors who work closely with us where necessary to: process your Orders; to provide you with Our Website's Products or Services; or to process other required information.
  • Credit card verification providers, data warehouse and other third parties in order to process your commercial transactions.
  • Legal bodies as required by law, such as in compliance with a warrant or subpoena issued by a court of competent jurisdiction compelling disclosure.
  • Customs, immigration or other regulatory authorities applicable to You.

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

We do not retain your personal data longer than necessary for the fulfillment of the Purposes. However, relevant Personal Data may be retained subject to the conditions below:

  • As and when required under applicable legislation.
  • Where legal action has arisen and/or is pending.

We shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted when no longer required for the Purposes herein described.

PERMANENTLY DELETE ACCOUNT

You can permanently delete your account at Ticket2U by following step.

Login to your profile, click on [Delete my Account] at your bottom right corner, click on [Confirm Delete].

Account deletion will be forever. You will not be able to access your profile in Ticket2U anymore.

PERMANENTLY DELETE YOUR DATA

You can permanently delete your data at Ticket2U by following step.

Login to your profile, click on [Delete my Account] at your bottom right corner, click on [Confirm Delete].

Data deletion will be forever. You will not be able to access your data in Ticket2U anymore.

SECURITY

No data transmissions over the Internet can be guaranteed to be 100% safe, secure or error free. Consequently, we cannot warrant the security of the information you provide to us. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. We use Secure Server Software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, this is not an ironclad 100 % fool proof protection. There is no absolutely failsafe or failproof system whose security systems cannot be breached by third party hackers or mischief makers. You hereby agree that We shall have no liability to you in the event of breach of our security systems by a third party hacker or mischief maker. If we learn of a security systems breach, we shall notify you of the same so that you can take appropriate protective steps to safeguard your critical data.

By using Our Websites, or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of Our Websites. We may post a notice on Our websites if a security breach occurs, or may send an email to you at the email address you have provided to us.

NOTIFICATION OF CHANGES

Please note that this Privacy Policy may be amended from time to time to comply with applicable laws and regulations, and such variations may be applicable to you.

Do revisit our Website from time to time to review our updates on our Privacy Statement.

INCORPORATION BY REFERENCE

This "Privacy Policy" shall be read in conjunction with our "General Terms" and "Our Acceptable Use Policy" all of which shall be deemed to be incorporated herein by this reference.

CONTACT

For any queries, concerns or complaints in relation to our handling of your Personal Data or Our Personal Data Protection policies, please contact us at [email protected].

DEFINITIONS

See Our General Terms.



背景

本隐私政策规定了您与我们之间关于您使用和访问我们网站的条款。本隐私政策适用于所有使用我们网站的用户。

您使用我们任何一个网站即表示您接受并同意遵守本隐私政策、我们的《通用条款》【点击此处查看我们的通用条款】、我们的《可接受使用政策》【点击此处查看我们的可接受使用政策】、我们的《版权政策》【点击此处查看我们的版权政策】，以及适用于您的任何附加条款。


引言

Ticket2U（“我们”）承诺保护您的个人数据，并将保护您的隐私视为首要任务。

本隐私政策阐述了我们如何根据《2010年个人数据保护法令》（“PDPA”）保护您的个人数据隐私。


我们收集哪些个人数据？

我们直接从您或从第三方收集的个人数据类型可能包括（但不限于）您的姓名、地址、联系方式、信用卡/借记卡号码及到期日期、银行或财务信息、住宅或办公地址、账单地址，以及与您经常在我们网站上使用的产品和服务相关的信息。


我们如何收集您的个人数据？

本隐私声明涵盖了您向我们提供的任何个人数据：

  • 当您在我们的网站上使用我们的任何产品或服务时。
  • 当您注册、开设账户或与我们签约，进行任何我们网站上提供或供应的产品或服务交易时。
  • 当您使用或访问由 Ticket2U 及其供应商或承包商运营的在线网站时。
  • 通过与第三方产品或服务提供商达成的任何其他合同协议或安排。

我们还可能通过以下其他方式收集个人数据，包括（但不限于）：

  • 您与我们之间通过电话、信件、传真或电子邮件的沟通。
  • 当您访问我们的网站或我们承包商的网站时。
  • 当您与我们进行面对面的联系时。
  • 当我们与您进行面对面的联系时。
  • 当我们从受信任的第三方处理我们交易的机构收集您的信息时。

我们如何通过我们的网站收集个人数据？

您的 IP 地址

我们使用您的 IP 地址来帮助诊断服务器的问题，并管理我们的网站。您的 IP 地址还用于帮助识别您以及您的注册信息或会员信息，并收集广泛的用户群体统计信息。

用户反馈表单

我们的客户关怀反馈表单要求您提供联系信息（例如：您的姓名和电子邮件地址），以便我们可以回复您的评论或疑问。我们使用您在注册表单（或注册时）提供的联系信息来向您发送有关我们的信息。您的联系信息还会在必要时用于与您联系。同时，我们也会在我们的网站上收集人口统计和个人资料数据。我们使用您的个人数据来定制您在我们网站上的体验，通过展示我们认为您可能感兴趣的内容、产品或服务来优化您的浏览体验。

Cookies 信息

Cookie 是一小段数据，通常包括一个匿名的唯一标识符，这些数据会从我们的网站发送到您的浏览器并存储在您的计算机硬盘中。我们在某些网页中使用 Cookies 来存储您的偏好设置并记录会话信息。我们收集的信息用于确保为我们的用户提供更个性化的服务体验。您可以调整浏览器的设置，以便在收到 Cookie 时得到通知。请参考您的浏览器文档来检查您的计算机是否已“启用”或“禁用” Cookie。您也可以调整设置，以选择不接收 Cookies。


我们如何使用您的个人数据？

我们可能会将您的个人数据用于以下目的（“用途”）：

  • 处理您对产品或服务的订单和交易。
  • 处理其他类型的交易。
  • 促进您参与云积分计划（Cloud-Credit Program），或者参与我们或我们的关联伙伴不时提供的其他促销、奖励、抽奖或忠诚度计划。
  • 向您发送关于产品、服务和活动的促销信息。
  • 保护您和其他用户的安全。
  • 调查并回应您提出的索赔或疑问。
  • 遵守任何法律或监管要求。

访问 / 限制 / 更正 / 更新您的个人数据

您可以要求获取您的个人数据信息、限制我们对您的个人数据的处理，以及更新或修改您的个人数据，具体如下：

对于账户持有者或注册客户，您可以登录您的账户并更新您的个人数据。

对于其他所有客户，您可以将请求发送至 [email protected]。

我们将尽力在可行的时间范围内将相关信息反馈给您。


撤回同意

请注意，我们处理您的个人数据是必要的，否则我们将无法处理您对产品或服务的订单以及您参与的其他交易。

尽管如此，您可以选择停止接收 Ticket2U 的促销或奖励计划活动，方法包括：

  • 从邮件列表中退订。
  • 编辑相关账户设置并选择“退订”。
  • 向我们的客户服务发送请求。

我们会向谁披露您的个人数据？

我们不会将您的个人数据出售给第三方。您的个人数据仅会披露或转移给以下第三方，这些第三方可能位于马来西亚境内或境外，以实现以下所述的目的：

  • 我们的子公司、关联伙伴、可信赖的商家和承包商，他们与我们紧密合作，并在必要时：处理您的订单；向您提供我们网站的产品或服务；或处理其他所需的信息。
  • 信用卡验证提供商、数据仓库以及其他第三方，以处理您的商业交易。
  • 根据法律要求，向法律机构披露，例如在符合司法管辖权的法院签发的搜查令或传票要求披露的情况下。
  • 海关、移民或其他与您相关的监管机构。

我们会保留您的个人数据多久？

我们不会在超出实现上述用途所需的时间内保留您的个人数据。然而，相关的个人数据可能会在以下情况下被保留：

  • 根据适用的法律法规要求。
  • 当存在法律诉讼已经发生和/或正在进行的情况下。
  • 我们将采取一切合理步骤，确保当不再需要用于上述用途时，所有个人数据都将被销毁或永久删除。

永久删除账户

您可以通过以下步骤永久删除您的 Ticket2U 账户。

登录您的个人资料，点击右下角的 [删除我的账户]，然后点击 [确认删除]。

账户删除后将不可恢复，您将无法再访问您的 Ticket2U 个人资料。


永久删除您的数据

您可以通过以下步骤永久删除您在 Ticket2U 的数据。

登录您的个人资料，点击右下角的 [删除我的账户]，然后点击 [确认删除]。

数据删除后将不可恢复，您将无法再访问您在 Ticket2U 上的任何数据。


安全性

通过互联网传输的数据无法保证100%的安全、无误或无漏洞。因此，我们无法保证您提供给我们的信息的安全性。一旦我们接收到您的数据传输，我们将采取合理措施确保其在我们系统中的安全。我们使用安全服务器软件（SSL）和防火墙来保护您的信息免受未经授权的访问、披露、篡改或销毁。然而，这并非绝对无懈可击的100%防护。没有任何系统是绝对无法被第三方黑客或恶意行为者突破的。您在此同意，如果我们的安全系统被第三方黑客或恶意行为者侵犯，我们将不对您承担责任。如果我们发现安全系统被突破，我们将通知您，以便您采取适当的保护措施来保护您的重要数据。

通过使用我们的网站或向我们提供个人信息，您同意我们可以就与您使用我们网站相关的安全、隐私和行政事务与您进行电子通讯。如果发生安全漏洞，我们可能会在我们的网站上发布通知，或者通过您提供的电子邮件地址向您发送电子邮件。


变更通知

请注意，本隐私政策可能会不时进行修改，以符合适用的法律法规，这些变更可能会适用于您。

请定期访问我们的网站，以查看我们关于隐私声明的更新。


参考合并

本《隐私政策》应与我们的《通用条款》以及《可接受使用政策》一同阅读，所有这些条款通过本条款的引用被视为已合并至本隐私政策中。


联系方式

如有任何关于我们处理您的个人数据或我们的个人数据保护政策的查询、疑虑或投诉，请通过 [email protected] 联系我们。


定义

请参阅我们的《通用条款》。