Event Cancellation And Postponement

  1. If an event is postponed or cancelled, a Postponement Publicity Notice or a Cancellation Publicity Notice (collectively, the "Notices" or individually, a "Notice") respectively shall be published on Ticket2U or the media by the ORGANISER and/or Venue Owner or it's PR Representatives. Any refunds made by Ticket2U shall only be processed out of sums held by Ticket2U for the ORGANISER, as authorised by the prior written agreement made with the ORGANISER. The refundable amount is based on ticket price only, exclusive of any Processing Fee(s) and GST. The refund amount will be made on a pro-rated basis ("Pro-rated Amount") in accordance with the amount of the said sum held by Ticket2U and the price paid by the ticket holder for the ticket. Ticket2U shall not be liable to make a refund beyond the Pro-rated Amount under any circumstances.
  2. Ticket2U shall not be liable and is under no obligation to make any refund at all in the event the ORGANISER did not pay in advance the said sum to Ticket2U.
  3. The Notices shall advise the correct procedure for requesting a refund and the period and time within which the ticket holder could request a refund.
  4. Refunds will not be entertained if a request for a refund is made after the given period from the date of a Notice. Such un-refunded sums shall be dealt with at Ticket2U's sole discretion.
  5. In the event of a cancellation, all tickets purchased shall be refunded to the Ticket Buyer via Online Bank Transfer only. The Ticket Buyer shall submit a photocopy NRIC/passport and produce other valid supporting documents for the ticket refund. (Refunded amount is based on clause #1)
  6. The Processing Fee(s), SST, and The Additional Courier Charges (Subject to shipment address) are not refundable.