Excellent Customer Service

Armada Petaling Jaya, Lot 6, Lorong Utara C, Section 52, 46200, Petaling Jaya, Selangor, Malaysia
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Ticket Information

Ticket Type Description Ticket Price
Early Bird Free
Overview
This is an unusual "Excellent Customer Service" workshop takes a highly practical approach to enhancing craft out and instill behavioural skills for Service professionals so that they confidently serve with a wow effect.

Excellent Customer Service is really the No 1 advertisement for any organisations. Aside from the Going the Extra Mile and Exceeding Customer's Expectations, this training sharpens our personal communication skills and product knowledge.

This 100% activity based session is designed to help delegates to service and prosper through a service -from -the-heart driven culture. The activities are easy to participate in and quick at generating meaningful discussions and skill improvement among participants. Each activity allows for a thorough examination of performance and formulation of meaningful strategies to create a true culture of service.

LEARNING OUTCOMES
By the end of this excellent customer service course, participants will be able to:
- Understand the elements of successful customer communication and improve skills in this area Structure
customer contact more effectively
- Improve questioning and listening skills
- Identify customer’s real issues and match with appropriate solutions
- Build better relationships with customers using empathy
- Recognize each customer’s unique personality and tailor dialogue accordingly
- Identify their own stress triggers and develop action plans to overcome them
- Learn how their own body language can improve communication with customers
- Understand the importance and impact of the telephone as a service tool

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