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Armada Petaling Jaya
Armada Petaling Jaya, Lot 6, Lorong Utara C, Section 52, 46200, Petaling Jaya, Selangor, Malaysia

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Details

Overview
This is an unusual "Excellent Customer Service" workshop takes a highly practical approach to enhancing craft out and instill behavioural skills for Service professionals so that they confidently serve with a wow effect.

Excellent Customer Service is really the No 1 advertisement for any organisations. Aside from the Going the Extra Mile and Exceeding Customer's Expectations, this training sharpens our personal communication skills and product knowledge.

This 100% activity based session is designed to help delegates to service and prosper through a service -from -the-heart driven culture. The activities are easy to participate in and quick at generating meaningful discussions and skill improvement among participants. Each activity allows for a thorough examination of performance and formulation of meaningful strategies to create a true culture of service.

LEARNING OUTCOMES
By the end of this excellent customer service course, participants will be able to:
- Understand the elements of successful customer communication and improve skills in this area Structure
customer contact more effectively
- Improve questioning and listening skills
- Identify customer’s real issues and match with appropriate solutions
- Build better relationships with customers using empathy
- Recognize each customer’s unique personality and tailor dialogue accordingly
- Identify their own stress triggers and develop action plans to overcome them
- Learn how their own body language can improve communication with customers
- Understand the importance and impact of the telephone as a service tool

Location

Armada Petaling Jaya
Armada Petaling Jaya, Lot 6, Lorong Utara C, Section 52, 46200, Petaling Jaya, Selangor, Malaysia

ITRAININGEXPERT GLOBAL PLT
ITRAININGEXPERT GLOBAL PLT is the corporate training arm of The English Expert Publishing and Training Group established since 1999 by consulting partners with extensive training experience from both the government and corporate sector covering Malaysia, Singapore, Australia, China, Vietnam and Indonesia.
Scan & Share
http://t2u.asia/e/3278 

Excellent Customer Service

Armada Petaling Jaya
Armada Petaling Jaya, Lot 6, Lorong Utara C, Section 52, 46200, Petaling Jaya, Selangor, Malaysia
0 Days
0 Hours
0 Minutes
0 Seconds

Event Expired
Overview
This is an unusual "Excellent Customer Service" workshop takes a highly practical approach to enhancing craft out and instill behavioural skills for Service professionals so that they confidently serve with a wow effect.

Excellent Customer Service is really the No 1 advertisement for any organisations. Aside from the Going the Extra Mile and Exceeding Customer's Expectations, this training sharpens our personal communication skills and product knowledge.

This 100% activity based session is designed to help delegates to service and prosper through a service -from -the-heart driven culture. The activities are easy to participate in and quick at generating meaningful discussions and skill improvement among participants. Each activity allows for a thorough examination of performance and formulation of meaningful strategies to create a true culture of service.

LEARNING OUTCOMES
By the end of this excellent customer service course, participants will be able to:
- Understand the elements of successful customer communication and improve skills in this area Structure
customer contact more effectively
- Improve questioning and listening skills
- Identify customer’s real issues and match with appropriate solutions
- Build better relationships with customers using empathy
- Recognize each customer’s unique personality and tailor dialogue accordingly
- Identify their own stress triggers and develop action plans to overcome them
- Learn how their own body language can improve communication with customers
- Understand the importance and impact of the telephone as a service tool

Location

Armada Petaling Jaya
Armada Petaling Jaya, Lot 6, Lorong Utara C, Section 52, 46200, Petaling Jaya, Selangor, Malaysia
 
ITRAININGEXPERT GLOBAL PLT
ITRAININGEXPERT GLOBAL PLT is the corporate training arm of The English Expert Publishing and Training Group established since 1999 by consulting partners with extensive training experience from both the government and corporate sector covering Malaysia, Singapore, Australia, China, Vietnam and Indonesia.
Event Links
http://t2u.asia/e/3278 
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