When purchasing tickets on all official channels, the ticket buyer (and any assignee) has agreed to accept and comply with the following terms & conditions as well as the full terms & conditions stated on www.SUPALAPA.com :
All ticket sales are non-refundable and final. Tickets cannot be cancelled or refunded for cash, and no exchanges will be facilitated under any circumstances, except through SUPALAPA’s official resale marketplace. The only exception is if the festival is canceled by the festival organiser, in which case refunds will be subject to the terms and conditions specified by the festival organiser.
To access the Festival, ticket holders must redeem their festival wristbands, which will also serve as their festival wallet. Wristbands must be worn securely on the wrist at all times, and individuals without wristbands will be escorted out of the festival. Ticket holders are accountable for their wristbands, and lost wristbands will not be replaced. Additional information about Wristband Collections and the Festival Wallet can be found at www.SUPALAPA.com
Tickets and wristbands will not be replaced under any circumstances. Additionally, individuals who misplace their ticket or wristband during the festival will be required to exit the event or acquire a new ticket.
All Festival Goers will be subject to bag checks and pat downs when entering the festival. (Please refer to www.SUPALAPA.com to view our full security policy and list of prohibited items)
You will need to produce the following at the wristband redemption counter in order to redeem your wristband(s):
The e-ticket(s) in digital form
A copy of your valid photo ID or passport matching the customer name on the ticket(s). This festival is open to patrons 18 years and above only. The organisers can refuse entry to anyone who does not meet the age requirements.
The festival organiser has the right to refuse entry to holders of tickets that are not genuine, purchased or acquired from unauthorized agents, or damaged.
The unauthorized resale or utilization of tickets by third parties, in conjunction with alternative offers and promotions, without the prior authorization or written consent of the festival organiser, is strictly prohibited.
The right to cancel any tickets that have been resold or utilized by third parties in conjunction with other promotions, without a refund, is reserved by the festival organiser. Additionally, the bearer of such tickets may be denied admission.
The festival organiser retains the right to include, remove, or replace artists, and/or modify advertised programs, festival schedules, and audience capacity without prior notice or compensation to ticket holders. The festival organiser may choose to postpone, cancel, interrupt, or halt the festival due to adverse weather conditions, hazardous situations, or any other causes beyond reasonable control.
Ticket holders are required to adhere to all festival rules, security policies, and instructions provided by authorized personnel of the festival organiser. This includes consenting to any searches. The ticket holder willingly accepts all risks and dangers associated with the festival, whether they occur before, during, or after the festival, including but not limited to death, personal injury, loss, damage, and liability.
The festival organiser retains the authority to deny entry or remove from the premises any individual displaying disruptive behavior or violating venue and/or festival terms and conditions.
By holding the ticket, the ticket holder gives the festival organiser (and its assignees) permission to use the ticket holder's image, likeness, actions, and statements in any live or recorded audio, video, film, webcast, stream, or other transmission, exhibition, simulcast, or reproduction produced during or related to the festival. This usage may occur in any medium or context for various purposes, including commercial or promotional activities, without requiring additional authorization or any other form of consent.
The festival organiser holds exclusive rights to all webcast/Internet coverage of the festival. Any live streams or broadcasts, whether for the Internet or other platforms, must be expressly approved in advance by the festival organiser. No individual is permitted to transmit, broadcast, or communicate any live audio or audiovisual images from the festival site without obtaining prior written permission from the festival organiser. This prohibition applies to performers and sponsors as well; broadcasting, displaying, or communicating any live audio or audiovisual content, whether for personal, commercial, or other purposes, is strictly prohibited without obtaining the festival organiser's prior written consent.
Professional photography, video, and/or audio recording of any kind are strictly prohibited during the Festival.
Ticket holders are not allowed to bring any professional audio or video recording devices (except for personal cell phones and non-commercial devices) into the festival without the approval of the festival organiser.
Ticket holders are permitted to bring personal, non-commercial photography devices into the festival, and they may use such devices to capture short-form video and still photographs. Examples of personal, non-commercial photography and video devices include cell phones, small digital cameras, or film cameras without a detachable lens.
Ticket holders agree to undergo medical treatment that may be considered appropriate in the event of an injury, accident, or illness during the festival. They expressly release the festival organiser and all individuals involved in such medical treatment from any liability for their actions.
Any sponsorship, on-site marketing, sampling, vending, coupon/product distribution, or other promotional/advertising activity at the festival (including parking lots) is strictly prohibited without the prior written approval of the festival organiser in each instance.
Supalapa Festival is committed to providing a safe and enjoyable environment for all attendees. To ensure the well-being of everyone participating in the event, we enforce a strict no-drug policy. Attendees are prohibited from the possession, use, or distribution of illegal substances within the festival premises. Please refer to www.SUPALAPA.com for our full drug-free policy.