This programme draws upon the latest thinking and research into customer behaviours and the science and psychology of buying to provide attendees with an interactive and insightful guide into the more advanced practices of Customer Service Management.
Because the Internet has shrunk the world and turned many products into commodities, the experience the customer receives is more crucial than ever before. This training session will enable attendees to explore concepts and develop cutting edge tools and strategies for maximising their Customer Service with direct, bottom-line results.
Participants will develop the following competencies
Customer Acquisition Skills – Ensure customers will enjoy dealing with you and will do more business
Customer Retention Skills –