All tickets will be sold online and issued electronically only.
No refunds or exchange of tickets will be made under any circumstances.
No admission for any infants or children under aged 12 years old.
Please ensure that the ticket purchase under you does not share to any other third party
For those who purchase on behalf of your friend/family please make sure the ticket is only given to the right person.
For multiple ticket purchasers, you are solely responsible for all the tickets under your purchase.
In the event of any change of the Identity Card(s) submitted during the online purchase, the current valid Identity Card must be produced before Ticket2u customer service agents or any such authorized personnel in order to be registered. Ticket2u/Organizer customer service reserve the right to request for further confirmation or documents to verify the ID of the purchaser. In the event the confirmation or documents provided are insufficient to verify the ID of the purchaser, Ticket2u/Organizer ground floor staff reserve the absolute right to refuse for hall entry.
The purchaser must be able to show, for registration purposes, the e-confirmation verification sent to the purchaser and a clear soft copy of the Identity card submitted online during the ticket purchase online. On ground access control procedure and method are bound by the Terms & Conditions of sale specified here in and any other provision as may be specified from time to time.
Purchasers MUST show their original Identity Card and confirmation email with QR code upon collection. In the event the confirmation or documents provided are insufficient to verify the ID of the individual and/or purchaser, the Organizer reserves the absolute right to refuse ticket holders to enter the hall.
Third parties are not allowed to enter the event hall.
A valid QR code ticket must be produced to get into the event venue. Removing any part of and/or, altering and/or defacing the QR code may invalidate the ticket.
The resale of tickets is strictly prohibited. Ticket2u reserves the right to cancel any tickets that have been found resold.
Ticket2u will not be responsible for any ticket that is lost, stolen or destroyed.
If in the case of duplicate access on the event day, you are required to show proof of purchase, if you fail to provide evidence, no entry will be allowed.
Ownership or possession of the ticket does not confer any rights (by implication or otherwise) on the purchaser to use, alter, copy and/or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.
Information is collected from those registering with ticket2u in order to facilitate ticket or other services available. The information is collected and used in accordance with our Private Policy.
The information collected from those registering with ticket2u in order for marketing promotion will be processed in accordance with the Personal Data Protection Notice Policy. By registering, the Registrant provides his/her consent to ticket2u / concert organizer in processing their information and permits sponsors, partners and/or authorized parties to contact the Registrant to receive marketing materials and communications for future events, promotions and any other marketing and promotional activities.
Purchase from Unauthorized Sources / Refusal of Admission
Purchase of ticket shall only be made in our designated website at https://www.ticket2u.com.my/(“Website”), Any Ticket purchased from any other source may be unauthorized copies and purchaser(s) may be refused admittance to the Event.
In the event that the purchaser provides false or incorrect data when making the purchase, the purchaser may be barred from attending the Event.
Ticket2u/Organizer reserves the right, without refund of any amount paid, to refuse the admission to, and/or eject any person whose behavior does not comply with the rules and regulations set forth by us and/or the venue.
Tickets are non-transferable and cannot be resold. All Tickets will be rendered as invalid if resold.
Weather condition
If this is an indoor event , it will not be impacted by rain.
If this is an outdoor event , it might be raining -
The show will continue if it rains .
Delay & Postponement
Ticket2u does not allow any exchange or cancellation of tickets under any circumstances and tickets sold are neither transferable nor refundable unless otherwise permitted under paragraph below.
In the event of postponement, the ticket purchased for the original event date may be applicable and valid for the new event date unless otherwise notified.
Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
Cancellation
Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
In the event any of the performing group is unable to attend or participate, and beyond its organizer’s reasonable control, no refund can be claimed under any circumstances
Ticket2u/Organizer reserves the rights to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.
Consent
During the Event (including entry into the Event), the ticket holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
Assumption of Risk
The ticket holder voluntarily assumes all risk and danger incidental to the Event whether occurring prior to, during or subsequent to the actual Event, including but not limited to any death, personal injury, loss, damage or liability.
Changes to Event
Organizer reserves the right to withdraw, replace, add or substitute any artists / performers’ and or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice.
Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
Amendments
Other Terms & Condition
门票价格为接受订票时设定的价格。门票价格不包括手续费和票务费等费用。
请确保您所购买的门票不会与任何第三方分享。
如果您代表您的朋友/家人购买门票，请确保门票只给予正确的人。
对于购买多张门票的人，您将对您购买的所有门票负责。
在线购买时如有身份证明的更改，必须在Ticket2u客服代理人或任何授权人员面前出示当前有效的身份证明以进行注册。Ticket2u /主办方客户服务有权要求进一步确认或文件以验证购买者的身份证明。如果提供的确认或文件不足以验证购买者的身份证明，则Ticket2u /主办方的工作人员有绝对权利拒绝入场。
购买者必须能够出示向购买者发送的电子确认验证和在线购票时提交的身份证明的清晰副本以进行注册。现场入口控制程序和方法受到销售条款和其他规定的约束。
第三方不得进入活动场馆。
必须出示有效的QR码门票才能进入活动场馆。任何篡改、涂改或毁坏QR码的行为都可能导致门票无效。
严禁转售门票，Ticket2u有权取消已被转售的门票。
Ticket2u将不对任何丢失、被盗或损坏的门票负责。
如果在活动当天出现重复进入的情况，您需要出示购买凭证，如果未能提供要求的证明，将不被允许进入。
购买门票并不会授予购买者使用、更改、复制和/或以其他方式处理门票上出现的任何标志、商标、标识和/或知识产权的权利。
Ticket2u从注册Ticket2u账户的人员那里收集信息，以便提供门票或其他可用服务。该信息的收集和使用将遵守我们的隐私政策。
从注册Ticket2u账户的人员那里收集的用于市场推广的信息将根据个人数据保护通知政策进行处理。通过注册，注册人同意Ticket2u / 演唱会组织者处理他们的信息，并允许赞助商、合作伙伴和/或授权方联系注册人，以接收未来活动、促销和任何其他市场营销和推广活动的营销材料和信息。
非授权来源购票/拒绝入场
18.门票必须在指定网站 https://www.ticket2u.com.my/ 上购买，从其他任何来源购买的门票可能是未经授权的副本，购票者可能会被拒绝入场。