Frequently Asked Questions (SHINING STARRY NIGHT)
Date : 12th October 2024
Time : 7pm to 9pm (Registration starts 6.00pm)
Venue : Han Chiang Primary School Hall

1. What time does registration start and end?
Registration starts at 6:00 PM and ends at 7:00 PM. Please ensure you arrive within this time frame to complete the registration process.

2. What time does the event start and end?
The event will start at 7:00 PM and end at 9:00 PM.

3. How do I purchase the ticket?
You can purchase your tickets through the Ticket2U platform by visiting the following link: www.ticket2u.com.my/event/37118 
Please note: There are different seating zones available for selection. After selecting the number of tickets in your preferred zone, the system will automatically assign seats in sequence. If you want to purchase 3 tickets, you should purchase all 3 tickets in a single transaction to ensure that the seats are together (either side-by-side or front/back). However, if you purchase 2 tickets first and 1 ticket later, even within the same zone, the system cannot guarantee that all the seats will be together.

4. How do I prove my ticket purchase at the event?
There is no need to present proof of purchase on the event day, as the paper wristbands will be distributed before the event. However, after purchasing tickets on Ticket2U, a confirmation email will be sent to the buyer with a link to access their e-ticket.
The e-ticket serves as the final proof of purchase in case of any confusion or disputes regarding ticket validity. In the event that the paper wristband is lost, the e-ticket will be required as proof to resolve any issues.

5. Can I bring a camera to take photos of the performance?
Yes, cameras are allowed, but no flash photography is permitted during the event. You may take photos only from your seat; moving around the venue to take photos is not allowed to ensure the comfort of all guests and performers.

6. Can I take videos of the event?
Please follow the same guidelines as photography: no flash and no moving from your seat during the performances.

7. Will there be assigned seating?
Yes, seating is assigned based on your ticket. Please follow the seating arrangement mentioned on your ticket or the seating guide provided at the venue.

8. Is food or drink allowed inside the venue?
Outside food and drinks are not allowed inside the venue. Refreshments may be available for purchase at designated areas.

9. How do I get the paper wristband after my ticket purchase is successful?
We will start distributing wristbands at least 1 week before the event. For parents who purchased tickets, wristbands will be distributed to students through their teachers, and the students will bring them back to the parents.
For outsiders, the wristbands can be collected at the school admin office during working hours.

10. What should I do if I lose my wristband?
Wristbands are required for entry, so please take care of your wristband once you receive it. If you lose your wristband, a replacement will be issued for RM10 on the event day at the registration counter. Please settle any replacement costs at that time.

11. Are parents entitled to a free ticket if their child is performing?
No, parents are required to purchase their own tickets even if their child is performing.

12. Is my child entitled to a free ticket if they are performing?
No, performers do not receive an additional free ticket. They will be provided access as performers, but any extra tickets must be purchased.

13. Can performers sit with their parents after their performance?
Yes, performers who have purchased tickets can directly go to their assigned seats and sit with their guardians or parents after their performance/session is finished. They can enjoy the rest of the show until the end.

14. What happens if the event is sold out? Can I stand at the back of the event hall?
No, standing at the back of the hall is not allowed for safety and capacity reasons. Only guests with a valid ticket and assigned seating will be permitted inside the event hall.

15. What is the dress code for the event?
The attire for the event is Smart Casual. Please dress appropriately to match the event’s atmosphere.

16. Can we walk in and out during the event?
Yes, certain doors will allow access for toilet breaks and other needs. However, we discourage moving around too much during the performances to avoid disruption.

17. Is the hall indoor or outdoor, and is it air-conditioned?
The hall is indoor and equipped with air conditioning, ensuring a comfortable environment for all guests.

18. Is there any other activity or waiting area while waiting for our kids to complete their performance?
Yes, on the same day, our school is organizing a charity food fair from 4:00 PM to 9:00PM. You can enjoy the food fair and mingle around while waiting for your kids to complete their performance.

19. Is there parking space inside Han Chiang Primary School?
No, as we will be hosting the charity food fair in the school on the same day, parking inside the school will be reserved for food vendors and logistics only. Parking is available on the roadside near the school and at Han Chiang High School(beside the stadium). We will have RELA officers on duty, but parking is limited, so please arrive early to secure a parking spot and avoid disappointment. Parking at Han Chiang High School will be available from 12:00 PM to 12:00 AM.

20. Parking and Car Directions
We want to ensure that participants clearly understand the parking and traffic flow:
Car Entrance: The entrance to the car park is through Han Chiang University College
Car Exit: The exit for vehicles will be at Han Chiang High School
Parking Spot: The parking area will be beside the stadium at Han Chiang High School

21. Clarification about the Charity Food Fair and Shining Starry Night events
There has been some confusion regarding the Charity Food Fair and the Shining Starry Night event. Please note that these are two separate events.
- Charity Food Fair requires the purchase of coupons.
- Shining Starry Night requires the purchase of tickets for entry.
Purchasing the food fair coupon does not grant you entry to the Shining Starry Night event.

22. Who should I contact for any enquiries?
If you have any urgent enquiries, please contact Mr. Ong at 016-422-4422.
Please note that response times may be slower as this is a voluntary event. Please do not contact before 9:00 AM or after 9:00 PM. For non-urgent matters, you can also drop a WhatsApp message.

常见问题解答 – (韩小星光闪耀之夜 — 文娱晚会)
日期: 2024 年 10 月 12 日
时间: 晚上 7:00 至 9:00(登记从下午 6:00 开始)
地点: 韩江小学礼堂

1. 登记时间是什么时候?
登记时间为下午 6:00 至晚上 7:00。请确保您在此时间段内到场完成登记手续。

2. 活动开始和结束时间?
活动将于晚上 7:00 开始,并于晚上 9:00 结束。

3. 如何购票?
您可以通过 Ticket2U 平台购买门票,访问以下链接: www.ticket2u.com.my/event/37118 
请注意: 购票时有不同的座位区域可选。选择您想要的区域后,系统会根据您选择的座位数量自动分配座位。如果您要购买 3 张门票,请一次性购买,这样系统会将座位安排在一起(可能是左右或前后相邻)。
如果您分开购买,例如先购买 2 张门票,然后再购买 1 张,即使在同一个区域,系统也不能保证座位在一起。

4. 如何在活动现场证明我的购票?
活动当天无需出示购票凭证,因为纸质腕带将在活动前发放。但是,购票后,Ticket2U 系统会发送确认电子邮件给购票人,邮件中包含访问电子票的链接。
电子票作为最终的购票证明,用于解决任何购票的混淆或争议。如果纸质腕带遗失,电子票将作为凭证以解决问题。

5. 可以带相机拍照吗?
可以带相机,但禁止使用闪光灯拍照。您只能在座位上拍照,活动期间不得走动拍照,以确保其他嘉宾和表演者的舒适。

6. 可以录像吗?
请遵循与拍照相同的规则:禁止使用闪光灯,并且在表演期间不能离开座位。

7. 是否有指定座位?
是的,座位是根据您的门票分配的。请按照您的门票或现场的座位指引就坐。

8. 场内允许携带食物和饮料吗?
不允许携带外来食物和饮料进入场内。现场可能会提供指定区域的饮料和小吃供您购买。

9. 购票成功后如何领取纸质腕带?
我们将在活动前至少 1 周开始分发腕带。对于购买了门票的家长,腕带将通过学生的老师分发给学生,由学生带回家交给家长。对于外部人员,您可以在学校行政办公室的工作时间内领取腕带。

10. 如果丢失了腕带怎么办?
入场需要腕带,所以请务必妥善保管您的腕带。如果您丢失了腕带,可以在活动当天的登记处以 RM10 的费用领取一条替换腕带。费用需要当场结算。

11. 如果孩子参加表演,家长是否可以免费获得门票?
不可以,即使孩子参加表演,家长也需要自行购买门票。

12. 如果我的孩子参加表演,他们是否可以获得免费门票?
不可以,表演者不会获得额外的免费门票。表演者可以凭借演出者身份入场,但额外门票需另行购买。

13. 表演结束后,表演者可以与家长同坐吗?
可以,购买了门票的表演者在完成表演后可以直接前往指定座位与家长或监护人一起观看余下的演出,直到演出结束。

14. 如果门票售罄,我可以站在礼堂后面吗?
不可以,出于安全和场地容量的考虑,不允许站在礼堂后方。只有持有效门票并有指定座位的观众才可进入礼堂。

15. 活动的着装要求是什么?
活动的着装要求是 Smart Casual(商务休闲)。请穿着符合活动氛围的服装。

16. 活动期间可以随意进出吗?
可以,有指定的门可以用于如厕等需求。但我们不鼓励在表演期间频繁走动,以避免打扰演出。

17. 礼堂是室内还是室外的?是否有空调?
礼堂为室内场地,并配有空调,为所有嘉宾提供舒适的环境。

18. 在等待孩子完成表演期间,还有其他活动或休息区吗?
是的,当天我们的学校还将举办一场慈善美食节,时间为下午 4:00 至晚上 9:00。您可以在孩子表演期间享受美食并四处走动。

19. 韩江小学内是否提供停车位?
不提供,当天学校将举办慈善美食节,学校内的停车位将保留给食品摊位供应商和物流车辆使用。可以将车停在学校附近的路边或韩江中学(体育馆旁)。当天将有 RELA(志愿警卫)人员执勤,但停车位有限,请提早到达以确保找到停车位,避免失望。韩江中学的停车场将于中午 12 点至午夜 12 点开放。

20. 停车及车辆行驶路线
为确保参与者清楚了解停车和车辆流向,请注意以下事项:
车辆入口:停车场入口在韩江传媒大学学院。
车辆出口:车辆出口在韩江中学。
停车地点:停车场位于韩江中学(体育馆旁)。

21. 关于义卖会和文娱晚会(星光闪耀之夜)活动的说明
有些家长可能误解了义卖会与文娱晚会(星光闪耀之夜)活动为同一活动。请注意,
这两个活动是独立分开的。
- 义卖会需要购买固本。
- 文娱晚会(星光闪耀之夜)则需要购买门票入场。
购买义卖会的固本并不包括文娱晚会(星光闪耀之夜)活动的入场资格。

22. 如有疑问,应该联系谁?
如有紧急问题,请联系 Mr. Ong,电话:016-422-4422。
请注意,由于这是志愿活动,响应时间可能较慢。请勿在上午 9 点前或晚上 9 点后联系。如无紧急问题,您也可以通过 WhatsApp 留言。

Event Terms & Conditions:

• Tickets sold are non-refundable.
• Kindly provide your e-ticket(QR) to redeem your physical entry wristband.The physical entry wristband will be issued according to the sequence based on a first come, first served basis.