Terms and conditions of registration

• By registering you are agreeing to our terms & conditions.

• This event is open to non-Muslims only.

• All tickets are made available on a first-come, first-serve basis.

• All tickets are given online and issued electronically only.

• The organiser will not be held responsible for any ticket that is lost, stolen, damaged or destroyed.

• This is an open seating event and seats are available on a first-come, first-serve basis. We encourage you to come early to get your preferred seat on the event day.

• Minors (18 y/o and below) must be accompanied by a parent or legal guardian (Youth pastor/ leader etc)

What will I receive after registration?

• E-tickets will be sent to the PRIMARY ATTENDEE'S EMAIL. The primary attendee is responsible to forward/pass the e-ticket to all respective attendees.

• Every successful registration will receive an SMS and email from Ticket2U. The emails contain registration confirmation and an e-ticket and embedded QR code.

• A valid QR code ticket must be produced to enter the event venue. Removing any part of and/or, altering and/or defacing the QR code may invalidate the ticket. 

• One (1) ticket admits one (1) person only.

• For bulk ticket purchases (more than 1 ticket), the corresponding SMS and email from Ticket2U will be sent ONLY to the Primary Attendee.

Disclaimer

• The Alpha Youth Festival will be captured in both photographs and audio and visual footage. The organisers reserve the right to use this material for any purposes in perpetuity.

• The organisers reserve the right to change or amend any of terms and conditions at any time as its sole discretion without prior notice

• The organisers shall not be liable for any injury, loss of property or any other damage or loss suffered as a result of your participation in the event. Attendees assume all risks when participating in this event as well as agree to use care, good judgement and abide by the rules and directions given during the event.

Assistance

• If you're facing issues with ticket purchasing/payments, please contact Ticket2U customer service. On the Ticket2U event page, click the bottom left “Live Chat” button to start a chat or leave a message. A Ticket2U customer service personnel will get back to you as soon as possible.

• Alternatively, you may email [email protected] office hours (10am-6pm weekdays).

If you have questions about the Alpha Youth Festival, please email [email protected] or DM @alphayth.my on Instagram.