General Sales Conditions (MIP-XIV)
1. All tickets will be sold online and issued electronically only. No refunds or exchange of tickets will be given under any circumstances.
2. This is a free seated event. Seats will be provided according to the respective categories/zones only.
3. Children aged 7 and above must have a ticket for admission. No admission for any infants or children under the age of 7. No admission will be given for children aged 7 to 16 years old unless accompanied by an adult aged 21 years old and above. Adult ticket holders are responsible to take note of any entry conditions or restrictions imposed on minimum children's admission age.
4. The price of the ticket shall remain the same as the price stated at the time of purchase. Ticket prices are exclusive of handling fee, ticketing fee, taxes & etc.
5. One ID can only be used to purchase up to 8 tickets per transaction. Please ensure that the ticket purchased by you is not shared to any third party without consent.
6. Multiple ticket purchasers will be solely responsible for all the tickets purchased.
7. Identification cards must be presented if necessary upon booking.
8. The purchaser will have to present the e-tickets sent to the purchaser for registration purposes at the entrance of the event or any time of event if needed.
9. A valid QR code ticket must be produced to get into the event venue. Removing any part of, altering or defacing the QR code may invalidate the ticket. Therefore, organizers will have the right to refuse the purchaser's entry.
10. Resale of tickets is strictly prohibited. Ticket2u reserves the right to cancel any tickets that have been found resold.
11. If duplicate access is detected at the event, proof of purchase will be required. No entry will be given without acceptable proof.
12. Ownership or possession of the ticket does not confer any rights (by implication or otherwise) on the purchaser to use, alter, copy and/or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.
13. Information is collected from those registering with ticket2u in order to facilitate tickets or other services available. The information is collected and used in accordance with our Private Policy and Personal Data Protection Notice.
14. By registering, the purchaser has provided his/her consent to ticket2u/concert organiser in processing their information and permits sponsors, partners and/or authorised parties to contact the purchaser to receive marketing materials and communications for future events, promotions and any other marketing and promotional activities.
A. Purchase from Unauthorised Sources / Refusal of Admission
1. Purchase of ticket shall only be made on our designated website at (https://www.ticket2u.com.my/). Any tickets purchased from any other source may be unauthorised copies and purchaser(s) may be refused admittance to the event.
2. Purchasers that provide false or incorrect data when making the purchase may be barred from attending the event.
3. Ticket2u/Organizer reserves the right, without refund of any amount paid, to refuse the admission to any attendees whose behaviour does not comply with the rules and regulations set forth by the organizer and/or the venue.
B. Weather condition
1. The show will go on regardless of the weather conditions (unless severe) as it is an indoor event.
C. Delay, Postponement & Cancellation
1. If the event is postponed, the ticket purchased for the original event date may be applicable and valid for the new event date unless otherwise notified.
2. Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
3. If any of the performing groups are unable to attend or participate beyond the organizer’s reasonable control, no refund can be claimed under any circumstances.
4. Ticket2u/Organizer reserves the rights to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.
D. Consent
1. During the event (including entry into the event), the ticket holder agrees to cooperate with any search for prohibited items including weapons, illegal substances, recording equipment, cigarettes, e-cigarettes, alcohol, food and beverages.
E. Assumption of Risk
1. The ticket holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including but not limited to any death, personal injury, loss, damage or liability.
F. Changes to Event
1. Organizer reserves the right to withdraw, replace, add or substitute any artists/performers’ and/or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice.
G. Photography & Video/Audio Recording
1. No photography, audio or video recording is allowed during the event.
2. Organizers reserve the right to restrict professional photography, audio or video recording as it is strictly prohibited.
H. Other Terms & Conditions
1. All other ticketing, venue & event entry terms & conditions apply.