Terms and Conditions
1. All attendees need a VALID ticket to enter the event venue. One (1) ticket admits one (1) person only
2. All tickets will be sold online and issues electronically (Excluded meet and greet)
3. The age limit is sixteen (16) years old and above with permit to be with the parents.
4. Kids are not allow to attend the concert.
5. One (1) ID can be used to purchase up to ten (10) tickets per transaction.
6. Once the tickets are sold, No exchange, cancellation or refund is allowed under any circumstances.
7. The ticket price shall be the price set at the time the ticket order is accepted. The price is exclusive of handling fees,Ticketing fees etc
8. The resale of tickets is strictly prohibited. The Organiser(s) reserve the right to cancel any tickets found to have been resold ; tickets are non-transferable and will be rendered invalid if resold.
9. Tickets purchased from unauthorised tickets sellers or scalpers will be counted as void and cannot be use at the concert.
10. Removing,altering,and/or defacing any part of the QR code may invalidate the ticket.
11. For multiple ticket purchased on behalf of friend or family
• You are solely responsible for all the tickets under purchase.
• Please ensure the ticket is given only to the right recipient and not shared with any other third-party
12. In the Event of any change in the Identity Card(s) submitted during the online purchase,the current valid Identity Card must be produced before the Ticket2u customer service agents or any authorized personnel that can make the necessary amendments. The ticket2u/Organiser customer service reserves the right request further confirmation or documents to verify the ID of the purchaser. If the provided confirmation or documents are insufficient to verify the ID of the purchaser,the Ticket2u/Organiser's ground floor staff reserve the absolute right to refuse entry.
13. Third parties are NOT allowed to enter the concert event.
14. In the event of duplicate access on the event day,the purchaser is required to provide proof of purchase. Failure to provide sufficient evidence will result in denied entry.
15. Ticket2U is not responsible for any ticket is lost, stolen or destroyed.
16. Information is collected from those registering with Ticket2u in order to facilitate tickets or other services available. The information is collected and used in accordance with our Privacy Policy.
17. Personal Data Protection
The information collected from those registering with ticket2u in order for marketing promotion will be in accordance with the Personal Data Protection Notice Policy. By registering, the Registrant provide his/her consent to ticket2u / concert organiser in processing their information and permits sponsors, partners and/or other third parties to contact Registrant to receive marketing materials and communications for future events, promotions and marketing and promotional activities.
18. Purchase from Unauthorised Sources / Refusal of Admission
* Purchase of ticket shall only be made in our designated website at https://www.ticket2u.com.my. Any ticket purchased from any other source may be unauthorised copies and purchaser(s) may be refused admittance to the Event.
* In the event that the purchaser provides false or incorrect data when making the purchase, the purchaser may be barred from attending the Event.
* Ticket2u/Organizer reserves the right, without refund of any amount paid, to refuse admission to, and/or eject any person whose behaviour does not comply with the rules and regulations set forth by us and/or the venue.
19. Tickets are non-transferable and cannot be resold. All Ticket will be rendered as invalid if resold.
20. Weather Condition
If this is an indoor event, it will not be impacted by raining.
If this is an outdoor event, it might be under raining – Rain coat will be available for purchase on the venue.
The show will continue if there are raining.
21. Delay & Postponement
* Ticket2u does not allow any exchange or cancellation of tickets under any circumstances and tickets sold are neither transferable nor refundable unless otherwise permitted under paragraph below.
* In the event of postponement, the ticket purchased for the original event date may be applicable and valid for the new event date unless otherwise notified.
* Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
22. Cancellation
* Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
* In the event any of the performing group is unable to attend or participate, and beyond its organizer’s reasonable control, no refund can be claimed under any circumstances.
* Ticket2u/Organizer reserves the rights to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.
23. Consent
* During the Event (including entry into the Event), the ticket holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
24. Assumption of Risk
* The ticket holder voluntarily assumes all risk and danger incidental to the Event whether occurring prior to, during or subsequent to the actual Event, including but not limited to any death, personal injury, loss, damage or liability.
25. Changes to Event
* Organizer reserves the right to withdraw, replace, add or substitute any artists / performers’ and or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice.
* Organizer reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
25. Recording / Audiotaping
* No photography, audio or video recording is allowed during the Event.
26. Amendments
* Ticket2u/Organizer reserves the rights to supplement, add, change or amend any of these terms and conditions at any time and at its sole and absolute discretion without prior notice.
28. Not allowed
* Smoking,Vaping,Alcohol,Drugs are not allowed during the concert. The security have rights to take actions.
27. Other Terms & Condition
* All other ticketing, venue & event entry terms & conditions apply.
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Terma & Syarat
1. Semua hadirin wajib mempunyai tiket SAH untuk memasuki venue acara. Satu (1) tiket hanya untuk satu (1) orang sahaja.
2. Semua tiket akan dijual secara dalam talian dan dihantar secara elektronik (tidak termasuk tiket sesi Meet & Greet).
3. Had umur ialah enam belas (16) tahun ke atas, dengan syarat ditemani oleh ibu bapa.
4. Kanak-kanak tidak dibenarkan menghadiri konsert.
5. Satu (1) nombor kad pengenalan hanya boleh digunakan untuk membeli maksimum sepuluh (10) tiket bagi setiap transaksi.
6. Setelah tiket dibeli, tiada pertukaran, pembatalan atau pemulangan wang dibenarkan dalam apa jua keadaan.
7. Harga tiket adalah seperti yang dinyatakan semasa tempahan dibuat, tidak termasuk caj pemprosesan, caj perkhidmatan tiket dan lain-lain.
8. Penjualan semula tiket adalah DILARANG sama sekali. Penganjur berhak membatalkan sebarang tiket yang dijual semula; tiket juga tidak boleh dipindah milik dan akan terbatal jika dijual semula.
9. Tiket yang dibeli daripada penjual tidak sah atau ‘scalper’ adalah terbatal dan tidak sah digunakan untuk memasuki konsert.
10. Mengubah, memadam atau mencacatkan mana-mana bahagian kod QR pada tiket boleh menyebabkan tiket tidak sah.
11. Jika membeli tiket untuk pihak lain (keluarga atau rakan):
* Anda bertanggungjawab sepenuhnya terhadap semua tiket yang dibeli.
* Sila pastikan tiket hanya diberikan kepada penerima yang betul dan tidak dikongsi kepada pihak ketiga.
12. Sekiranya terdapat perubahan maklumat kad pengenalan yang diberikan semasa pembelian, anda perlu mengemukakan kad pengenalan semasa kepada wakil khidmat pelanggan Ticket2U atau mana-mana petugas yang diberi kuasa.
* Pihak Ticket2U/Penganjur berhak meminta dokumen tambahan untuk tujuan pengesahan. Jika maklumat tidak mencukupi, staf bertugas berhak untuk menolak kemasukan anda.
13. Pihak ketiga TIDAK dibenarkan masuk ke acara konsert.
14. Sekiranya berlaku akses berganda pada hari acara, pembeli perlu menunjukkan bukti pembelian. Kegagalan berbuat demikian boleh menyebabkan kemasukan ditolak.
15. Ticket2U tidak bertanggungjawab terhadap sebarang kehilangan, kecurian atau kerosakan tiket.
16. Maklumat yang dikumpul semasa pendaftaran digunakan bagi memproses tempahan atau perkhidmatan berkaitan, mengikut Dasar Privasi kami.
17. Perlindungan Data Peribadi
Maklumat yang dikumpul melalui pendaftaran di Ticket2U digunakan untuk tujuan promosi dan pemasaran, selaras dengan Notis Perlindungan Data Peribadi. Dengan mendaftar, pengguna memberi kebenaran kepada Ticket2U/penganjur acara untuk memproses maklumat mereka dan membenarkan komunikasi daripada penaja, rakan kongsi atau pihak ketiga.
18. Pembelian dari Sumber Tidak Sah / Penolakan Kemasukan
* Tiket hanya boleh dibeli melalui laman rasmi https://www.ticket2u.com.my. Pembelian dari sumber lain dianggap tidak sah dan boleh ditolak daripada memasuki acara.
* Jika maklumat tidak tepat diberikan semasa pembelian, pembeli boleh dihalang daripada hadir ke acara.
* Ticket2U/Penganjur berhak menolak kemasukan atau mengusir individu yang tidak mematuhi peraturan atau syarat venue tanpa bayaran balik.
19. Tiket tidak boleh dipindah milik dan tidak boleh dijual semula. Tiket akan terbatal jika dijual semula.
20. Keadaan Cuaca
* Jika acara dijalankan di tempat tertutup, ia tidak akan terjejas oleh hujan.
* Jika acara dijalankan di luar, ia mungkin terkena hujan – baju hujan akan dijual di lokasi.
* Acara akan diteruskan walaupun hujan.
21. Kelewatan & Penangguhan
* Tiada pertukaran atau pembatalan tiket dibenarkan. Semua tiket yang dijual adalah muktamad.
* Jika acara ditangguhkan, tiket asal masih sah untuk tarikh baru yang akan diumumkan.
* Penganjur berhak menangguhkan, membatalkan atau menghentikan acara atas faktor cuaca, keselamatan atau sebab lain di luar kawalan.
22. Pembatalan Acara
* Penganjur berhak menangguhkan, membatalkan atau menghentikan acara atas sebab keselamatan, cuaca atau perkara luar jangka.
* Jika artis tidak dapat hadir atas sebab di luar kawalan penganjur, tiada bayaran balik akan diberikan.
* Pihak penganjur berhak mengubah suai mana-mana terma & syarat tanpa notis awal.
23. Persetujuan Pengunjung
* Semua pengunjung bersetuju untuk menjalani pemeriksaan keselamatan termasuk pemeriksaan barangan terlarang (senjata, dadah, peranti rakaman dll).
24. Tanggungjawab Risiko
* Pemegang tiket secara sukarela menerima semua risiko berkaitan acara, termasuk sebelum, semasa dan selepas acara. Ini termasuk risiko kematian, kecederaan, kerugian atau kerosakan.
25. Perubahan Acara
* Penganjur berhak menukar, mengganti atau menambah artis, aturcara, waktu atau susunan tempat duduk tanpa notis.
* Penganjur berhak membatalkan, menangguh atau menghentikan acara atas sebab keselamatan atau cuaca buruk.
26. Rakaman / Audio
* Pengunjung tidak dibenarkan mengambil gambar, rakaman audio atau video sepanjang acara.
27. Pindaan Terma
* Ticket2U/Penganjur berhak meminda mana-mana terma & syarat pada bila-bila masa tanpa notis.
28. Larangan
* Merokok, vape, alkohol dan dadah adalah dilarang sama sekali sepanjang konsert. Pihak keselamatan berhak mengambil tindakan.
29. Lain-lain Terma & Syarat
* Semua syarat berkaitan tiket, venue dan kemasukan acara turut terpakai.