Terms & Conditions:
- No refund will be given due to inclement weather. Please check the weather forecast before purchasing tickets online.
- Not valid with any other ongoing offers, discounts, events and/or promotion.
- NO CANCELLATION OR CHANGE DATE & TIME OR TRANSFER will be accepted upon confirmation of purchase.
- All prices quoted are in Ringgit Malaysian (RM). All published prices are subject to change without prior notice.
- Upon completion of your ticket purchase online, an e-mail notification will be sent to your e-mail address provided during the ticket purchase transaction.
- We recommend you to use a personal e-mail address for your ticket purchase. If you used your work e-mail for the transaction and have not received the e-mail notification, do check your Spam folder. It is possible that your employer has marked this as Spam. However, if you have not received any e-mail notification or your E-Ticket, do contact us at [email protected] for further assistance.
- You may show your E-Ticket through mobile (QR code must be scannable) or print out with a clear QR code at the ticketing counter to redeem your entry wristband.
- Re-Entry Policy. Re-entry to the park is not allowed and all park visitors’ wristbands will be removed upon exit. A new booking will be required for re-entry. All wristbands are only allowed entry only on the date of purchase. All tickets purchased are NON-REFUNDABLE.
- Cancellation / “No Show” Charges. Puaka Town Management reserves the right to impose charges on the total number of tickets reserved in the event of any last minute cancellation / “no show” on the day of arrival once a reservation has been confirmed.
- Additional Information
•Guests are solely responsible for their own belongings
•Proper sports attire and sport shoes is a must.
•Personal Safety Equipment and locker is provided.
•In-case of price different from any other platform including Puaka Town, there will be no surcharge or refund
•The management of Puaka Town will take strict action against anyone found reselling Puaka Town tickets
•Booking is required after ticket purchase is made. You may Whatsapp +6011-33221506 or email [email protected] for more information.
•Prohibitions & Limitations
•Dangerous materials and items such as bottles, firecrackers, lasers, and other things that may disturb or inconvenience other attendees are prohibited inside the venue
•Puaka Town reserves the right to refuse, alter, amend, delete or add to the stated terms and conditions or withdraw this promotion at any time without prior notice.
•Puaka Town has the right to amend the Terms & Condition without prior notice