Terms & Conditions of Sale
· By purchasing you are agreeing to our terms & conditions.
· This event is open to non-Muslims only.
· All tickets are made available on a first come first serve basis.
· All tickets are sold online and issued electronically only.
· All ticket purchases are strictly non-refundable and non-deferrable.
· The price of the ticket shall be the price set at the time the order for the ticket is accepted.
· The organizer will not be responsible for any ticket that is lost, stolen, damaged or destroyed.
· This is an open seating event, and seats are available on a first-come, first-serve basis. We encourage you to come early to get your preferred seat on the event day.
What will I receive after payment?
· E-tickets will be sent to the BUYER'S EMAIL.
· Every successful purchase will receive an SMS (only for Malaysian mobile numbers) from Ticket2U and emails from Razer Pay and Ticket2U. The emails contain payment confirmation and an e-ticket and embedded QR code.
· A valid QR code ticket must be produced to enter the event venue. Removing any part of and/or, altering and/or defacing the QR code may invalidate the ticket.
· One (1) ticket admits one (1) person only.
· For bulk ticket purchases (more than 1 ticket), the corresponding SMS from Ticket2U and emails from Razer Pay and Ticket2U will be sent ONLY to the Primary Purchaser (SMS is only applicable for Malaysian mobile numbers).
Payment methods
· Ticket2U accepts payment via Local Bank Transfers (FPX), VISA and MASTERCARD credit cards (local and international). AMEX is currently NOT accepted.
· International Customers - please ensure that 3D Secure has been enabled by the issuer of your respective VISA and/or MASTERCARD. Without 3D Secure enabled, your ticket purchase via VISA and/or MASTERCARD may not be successful.
· 3D Secure is an authentication scheme that requires the cardholder to enter an additional password when they make an online purchase. This applies to Visa and Mastercard in any region. Click the links below for further information.
Disclaimer
· IDMC Conference 2026 Penang will be captured in both photographs and audio and visual footage. The organizers reserve the right to use this material for any purposes in perpetuity.
· The organizers reserve the right to change or amend any of terms and conditions at any time as its sole discretion without prior notice.
· The organizers shall not be liable for any injury, loss of property or any other damage or loss suffered because of your participation in the event. Attendees assume all risks when participating in this event as well as agree to use care, good judgement and abide by the rules and directions given during the event.
Assistance
· If you're facing issues with ticket purchasing/payments, please contact Ticket2U customer service. On the Ticket2U event page, click the bottom left “Live Chat” button to start a chat or leave a message. Ticket2U customer service personnel will get back to you soonest possible. · Alternatively, you may email [email protected] office hours (10am-6pm weekdays). · If you have questions about IDMC CONFERENCE 2026 PENANG, please email [email protected]