Terms & Conditions of Sale
- By purchasing tickets to Rhythm Live (“Event”) you are agreeing to our terms & conditions herein as well as our general Terms & Conditions of Use and Collective's Data Privacy Notice.
- The Event is organised by Collective and Ayria Sdn Bhd. (“Organisers”).
- This event is open to non-Muslims only. By attending to the Event, you expressly acknowledge, represent and warrant that:
- the Event is intended solely for participation by non-Muslims;
- you are not a person professing the religion of Islam; and
- your attendance and participation in the Event is lawful under all applicable laws and regulations in Malaysia.
- The Organisers reserve the right, at their sole discretion and without liability, to refuse entry, revoke registration or tickets, deny participation and/or remove any person from the Event where the Organisers reasonably believe that such person is in breach of these terms or where such action is deemed necessary for legal, regulatory, safety, security or operational reasons.
- All tickets are made available on a first come first serve basis.
- All tickets are sold online and issued electronically only.
- All ticket purchases are strictly personal, non-refundable, non-transferrable and non-deferrable.
- The price of the ticket shall be the price set at the time the order for the ticket is accepted.
- The Organisers will not be responsible for any ticket that is lost, stolen, damaged or destroyed.
- This is an open seating event and seats are available on a first-come, first-serve basis. We encourage you to come early to get your preferred seat on the Event day.
- The Organisers reserve the right, at their sole discretion, to regulate admission, seating arrangements, entry, late admission, temporary exit and/or re-entry to the Event venue for safety, security, operational, logistical, or other programme-related reasons.
- Without limiting the generality of the foregoing, the Organisers may deny late admissions, restrict entry after the commencement of the Event, and/or refuse re-entry to attendees who leave the venue during the Event, and the Organisers shall not be liable for any inconvenience, loss or disruption arising therefrom.
What will I receive after payment?
- E-tickets will be sent to the BUYER'S EMAIL.
- Every successful purchase will receive an SMS (only for Malaysian mobile numbers) from Ticket2U and emails from Razer Pay and Ticket2U. The emails contain payment confirmation and an e-ticket and embedded QR code.
- A valid QR code ticket must be produced to enter the Event venue. Removing any part of and/or, altering and/or defacing the QR code may invalidate the ticket.
- One (1) ticket admits one (1) person only.
- For bulk ticket purchases (more than 1 ticket), the corresponding SMS from Ticket2U and emails from Razer Pay and Ticket2U will be sent ONLY to the Primary Purchaser (SMS is only applicable for Malaysian mobile numbers).
Payment methods
- Ticket2U accepts payment via Local Bank Transfers (FPX), VISA and MASTERCARD credit cards (local and international). AMEX is currently NOT accepted.
- International Customers - please ensure that 3D Secure has been enabled by the issuer of your respective VISA and/or MASTERCARD. Without 3D Secure enabled, your ticket purchase via VISA and/or MASTERCARD may not be successful.
- 3D Secure is an authentication scheme that requires the cardholder to enter an additional password when they make an online purchase. This applies to Visa and Mastercard in any region. Click the links below for further information.
VISA cardholders
MASTERCARD cardholders
Disclaimer
- Rhythm Live will be captured in both photographs and audio and visual footage. The Organisers reserve the right to use this material for any purposes in perpetuity.
- The Organisers reserve the right to change or amend any of terms and conditions at any time as its sole discretion without prior notice.
- The Organisers shall not be liable for any injury, loss of property or any other damage or loss suffered as a result of your participation in the Event. Attendees' assume all risks when participating in this Event as well as agree to use care, good judgement and abide by the rules and directions given during the Event.
- In the event of any illness, injury or medical emergency during the Event, the Organisers reserve the right to arrange for emergency medical assistance, treatment and/or transportation where deemed reasonably necessary. By attending the Event, you authorise the Organisers to take such action and agree to bear and be fully responsible for all related medical, transportation and associated costs and expenses incurred.
- Rhythm Live may be unsuitable for persons who are sensitive to loud music, flashing lights, strobe lighting, crowded environments and/or prolonged standing periods. Attendees are responsible for assessing their own physical, medical and personal suitability before attending the Event.
- The Organisers may engage third-party vendors, service providers, payment gateway providers, ticketing platforms, venue operators, contractors and/or technical providers in connection with the Event. The Organisers shall not be responsible or liable for any interruption, delay, inconvenience, failure, error, unavailability, loss or damage arising from or attributable to the acts, omissions, systems or services of any such third parties.
Event Changes / Cancellation
- The Organisers reserve the right, at any time and at their sole discretion, to cancel, postpone, reschedule, relocate or amend the Event’s programme, whether in whole or in part, due to operational, safety, security, legal, regulatory, logistical or unforeseen circumstances, including circumstances beyond the Organisers’ reasonable control.
- In the event of any cancellation, postponement, rescheduling or material amendment to the Event, the Organisers may notify registered attendees through email, WhatsApp, telephone calls, SMS and/or any other mode of communication using the contact details provided during registration.
- Where applicable, any refund, credit, replacement ticket or other remedy shall be determined by the Organisers at their sole discretion and subject to the applicable refund policy communicated for the Event.
Prohibited Conduct / Items
- Attendees shall not, at any time, engage in any unlawful, disruptive, unsafe, inappropriate or offensive conduct at the Event, venue or surrounding premises.
- Without limiting the generality of the foregoing, the Organisers reserve the right to prohibit, refuse entry to, remove or take appropriate action against any person found to be possessing any of the following:
- illegal substances, prohibited drugs, narcotics or drug paraphernalia;
- weapons, firearms, explosives, flammable materials or other dangerous items;
- alcohol or other intoxicating substances; or
- any other item which the Organisers reasonably consider to pose a risk to safety, security, order, or the enjoyment of the Event by others.
- Without limiting the generality of the foregoing, the Organisers reserve the right to prohibit, refuse entry to, remove or take appropriate action against any person found to be engaging in any of the following:
- under the influence of alcohol or drugs;
- threatening, abusive, violent, discriminatory, obscene, indecent, disruptive or harassing behaviour;
- conduct that disrupts worship, performances, programmes, speakers, attendees or the orderly conduct of the Event;
- unauthorised solicitation, distribution of materials, commercial activities or promotional activities;
- unauthorised recording, filming, livestreaming or photography where prohibited by the Organisers;
- inappropriate conduct towards minors, vulnerable persons, volunteers, staff, speakers or other attendees; or
- any other conduct which the Organisers reasonably consider to pose a risk to safety, security, order, or the enjoyment of the Event by others.
- The Organisers reserve the right, at their sole discretion and without liability, to confiscate prohibited items, deny entry, remove attendees from the Event and/or report any matter to the relevant authorities where deemed appropriate.
Photography & Recordings
- Attendees may take photographs and/or short recordings during the Event for personal, non-commercial use only, provided that such sharing does not interfere with the Event, other attendees’ enjoyment, or any restrictions imposed by the organisers.
- The organisers may, from time to time, impose additional restrictions on photography, recording and/or online sharing within specific areas or segments of the Event.
Limitation of Liability
- The Organisers’ total aggregate liability arising out of or in connection with the Event, these terms and conditions and/or your attendance at or participation in the Event, whether arising in contract, tort, negligence, breach of statutory duty or otherwise, shall not exceed the amount of the ticket price paid.
- The Organisers shall not, in any event, be liable for any indirect, incidental, consequential, special or punitive loss or damage, including loss of opportunity, loss of enjoyment, loss of reputation, loss of data or any other economic or non-economic loss arising out of or in connection with the Event.
Force Majeure
- The Organisers shall not be liable for any failure, delay, suspension or interruption in the performance of any of its obligations, services, programmes, activities, events and/or operations arising out of or caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, floods, fires, pandemics, epidemics, public health emergencies, war, terrorism, civil unrest, labour disputes, governmental actions, power failures, network or system failures, venue unavailability or any other unforeseen circumstances beyond the reasonable control of the Organisers (“Force Majeure Event”).
- In the event of a Force Majeure Event, the Organisers may suspend, postpone, cancel or modify any affected services, programmes, activities, events and/or obligations without liability to you or any third party for any loss, damage, cost or inconvenience arising therefrom.
Governing Law & Dispute Resolution
- Any dispute, controversy or claim arising out of or in connection with the Event shall be referred to and finally resolved by arbitration in Malaysia in accordance with the Asian International Arbitration Centre (AIAC) Arbitration Rules for the time being in force, which rules are deemed to be incorporated by reference into this clause.
- The seat of arbitration shall be Kuala Lumpur, Malaysia. The tribunal shall consist of one (1) arbitrator to be appointed in accordance with the AIAC Arbitration Rules. The language of the arbitration shall be English.
- The parties agree that the arbitration proceedings, all materials disclosed during the arbitration and the arbitral award shall be confidential, except to the extent disclosure is required by law or for purposes of enforcement of the arbitral award.
Consent for Marketing and Future Communications
- By purchasing the ticket and by providing your contact details to the Organisers, you consent to the Organisers contacting you from time to time through email, telephone calls, SMS, WhatsApp and/or other communication channels in relation to Church services, programmes, activities, events, updates, announcements, ministry matters and other related communications.
- You may opt out of receiving such communications at any time by contacting [email protected] or through any unsubscribe mechanism made available by the Organisers.
Denying / Revoking of Access
- The Organisers reserve the right, at their sole discretion and without liability, to refuse entry, deny access, revoke tickets or registrations, remove any attendee from the Event and/or require any attendee to leave the Event venue at any time where such attendee is found or reasonably suspected to:
- behave in a disruptive, abusive, threatening, violent, offensive or unruly manner;
- be under the influence of alcohol, illegal substances or any intoxicating substance;
- refuse or fail to comply with any safety, security, or venue-related instructions, measures or requirements imposed by the Organisers, venue personnel or relevant authorities;
- behave in an antisocial, disorderly, inappropriate or unsafe manner;
- cause harm, distress, injury, intimidation or nuisance to any other attendee, volunteer, staff member, speaker, performer or other person; and/or
- engage in any unlawful, illegal, immoral, indecent or prohibited act or conduct.
- The Organisers shall not be liable for any loss, damage, cost, expense or inconvenience suffered or incurred by any person arising from or in connection with any refusal of entry, denial of access, removal from the Event or revocation of tickets or registrations pursuant to this clause.
Assistance
- If you're facing issues with ticket purchasing/payments, please contact Ticket2U customer service. On the Ticket2U event page, click the bottom left “Live Chat” button to start a chat or leave a message. A Ticket2U customer service personnel will get back to you soonest possible.
- Alternatively, you may email [email protected] office hours (10am-6pm weekdays).
- If you have questions about Rhythm Live, please text Admin at +6010-8257573 and we will get back to you as soon as possible.
By purchasing the kids ticket, you agree to the following Terms & Conditions:
Terms & Conditions of Sale
- All tickets are made available on a first-come, first-serve basis. Spaces are limited to 30 children only.
- This event is open to non-Muslims only.
- The add-on kids program is applicable for children aged 5 to 12 only.
- All tickets are sold online and issued electronically only.
- The price of the ticket shall be the price set at the time the order for the ticket is accepted.
- The organizer will not be held responsible for any ticket that is lost, stolen, damaged or destroyed.
- All ticket purchases are strictly non-refundable and non-deferrable.
- The kids program and terms stated are subject to change at the discretion of the organizer.
Program
- The kids program will be held on July 4, 2026 and is open to children age 5 to 12 years old only. Spaces are limited to 30 children only.
- The kids program at Rhythm Live will be organized by Collective Kids and/or a Third Party.
Involvement Consent
- I, being the parent/guardian of the said child, hereby give my consent that my son/daughter may participate in any activities organized by Collective Kids/Third Party over the course of Rhythm Live, may it be an excursion outside the Collective venue or within the venue itself.
Medical Treatment Consent
- In case of emergency, I hereby give permission to the first aid staff to ensure proper treatment for my child. I understand that every effort will be made to contact me before instituting such procedures. I agree to pay all such doctor, ambulance and hospital fees incurred on behalf of my child. I have stated any health information about my child that the first aid staff needs to know.
Permission to be Photographed or Filmed
- I give permission for my child to be photographed and/or videotaped. I understand that the image may be displayed for both commercial and promotional purposes, limited to the church publications, advertisements, resources, programs for broadcast or sale, church building or website.
Supervision
- Collective Kids and/or Third Party will provide adult supervision while your child is in our kids program and all diligence will be made to ensure they are in a child-safe and child-friendly environment.
- I, being the parent/guardian, commit to pick up my child from the pick-up point at the kids program venue within 30 minutes of the allocated pick up time. All children will be there and will not be able to leave until parent/guardian picks them up.
Liability
- I, being the parent/guardian of the said child, understand that whilst every precaution will be taken to ensure the good welfare and protection of my child, release Collective, Collective Chinese, Collective Kids, Ayria Sdn Bhd, it's staff and volunteers from any and all liability in the event of an accident or misfortune, damage or loss that may occur to the child and/or their property.
Meals
- It is the parent’s responsibility to provide your child with food before sending them to the kids program. Meals and snacks will be provided for the children at designated break times.
Kids with Special Needs
- Children with special needs must be accompanied and assisted by a parent/guardian at all times during the kids program. If this arrangement cannot be made, we will not be able to accept children with special needs.