Make Retail Business & E-commerce PROFITABLE will be organized at YMCA Kuala Lumpur on 10th August 2016 (Wednesday).
* For more information, please visit this website http://www.eventbrite.com/e/make-retail-business-e-commerce-profitable-tickets-26599813759?aff=es2
ARE YOU SMALL MEDIUM BUSINESSES WORRIED ..?
- HOW TO GET MORE PROFITS & MORE TIME
- HOW TO MORE IN CONTROL THE BUSINESS & STABILITY
- HAVING HIGH STAFF TURN OVER
- HARD TO GET GOOD PEOPLE
- HOW TO HIRE & TRAIN GOOD PEOPLE
- WANT TO SELL ONLINE BUT DON'T KNOW HOW
Retail Management Seminar Series :-
Time: 9.30AM-12.30PM
Managing for Retail Success - Customer Service
There are proven ways of significantly increasing your sales volume, increasing profitability and achieving higher customer retention rates. All of this will finally be within your control after learning and applying the proven principles in ‘Managing for Retail Success’. You will no longer be caught in the trap. The trap of focusing on lack of traffic, or weather or other things that are beyond your control. This guide will empower you to move forward and succeed despite many obstacles. You will quickly begin to approach every new day with excitement and renewed enthusiasm. You will be in control of most of the factors that have a real impact on your results.
‘Managing for Retail Success’ will show you how to get, and stay, in the driver's seat.
Outline: (What will you learn)
You have probably heard the phrase,
Rule #1: ‘The customer is always right’, and the
Rule #2: ‘If the customer is wrong, refer to Rule #1’. Well, that is not always true.
Customer satisfaction ultimately determines success or failure. Everyone knows that providing customer service is essential. The problem is that most people talk about it, but fail to achieve any real results on the service front. Generally, the problem is one of focus, understanding and commitment.
We will discuss the need to provide enough positives during the customers’ shopping experience to make them feel happy about parting with their hard-earned money and how you add value in your offering.
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Digital Marketing Seminar Series:-
Time: 2.00 PM - 5.00PM
Marketing Strategies- Prelaunch,Mobile, Affiliate Program Marketing, Refer a Friend
After understanding the difference between Online Branding and Direct Response Marketing, as well as the Resources needed for Digital Marketing Strategy implementation from the previous 2 workshops in this Volume Series, companies/brand owners will need to have a framework for allocating budget. Online Branding has a different set of KPIs and objectives sought against the budget spent on Direct Response in Digital Marketing. Therefore, it is imminent that companies/brand owners to build a customized budgeting framework for Online Branding.
Outline: (What will you learn)
- What is the KPI for Online Branding
- What kind of numbers and variables needed to build a framework for Online Branding Budgeting
- How to Tie in the KPI in creating the Online Branding budgeting?
Find The Hidden Opportunity Within Your Business today!
Limited Seats Available! Registered Now for Free!
Contact : Mr Jason (019-477 8487)
Email: [email protected]
Event Timetable
09.00AM - 09.30AM Registration
09.30AM - 12.30PM Retail Management Seminar
12.30PM - 02.00PM Lunch Time
02.00PM - 05.00PM Digital Marketing Seminar
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