Ipoh Artisan Delights - Dim Sum delivered to you from Ipoh

《林点心》- 怡保点心

Cooking Instruction

FAQ

We understand you need the answer.

• Q:Is there any minimum order required?
  A: No, minimum order is not required.
• Q:Do I need to order in advance?
  A:Same day delivery is available. You may order in advance.
• Q:How do I know that my order is confirmed?
  A:We will notify your confirmation via email or WhatsApp once we receive your order form and full payment.
• Q: Is there any delivery charges?
  A: Delivery charges: depending on distance
• Q: How long can we keep your dim sum items?
  A: All items can be kept in freezer for 7 days.
• Q: How long can we store your products?
  A: Please refer to “Best before” date on the packaging. cooking and storage instructions.
• Q: Do we need to store your products in cold temperature?
  A: Yes, our products need to be stored in a freezer with -18 degree Celsius
• Q: Can I microwave your products directly from the freezer?
  A: Our products are not suitable for microwave.  Please refer to cooking instruction for best results.
• Q: Can we steam your products?
  A: Yes, you can.  The cooking instructions are clearly stated in the packaging.  Please refer to them carefully.
• Q: Do your products have preservatives?
  A: No, our products do not contain preservatives.
• Q: What area do you deliver your products to?
  A: We deliver our products to within the Klang Valley.

1. Items purchased are strictly non refundable.
2. We currently deliver to Klang Valley area only. Please fill in your delivery address correctly. No changes can be made after Order is Confirmed.
3. All items are Frozen Food. Will arrange delivery as soon. Please check with us at https://wa.me/60194331843 
4. The organizer reserves the right to make changes to the information without notification.

Covered Area in Klang Valley: (Delivery Method: Grab/Lalamove)

• Bandar Utama (RM5)
• Cheras (RM30)
• Damansara (RM5)
• Gombak (RM15)
• Kepong (RM20)
• Kota Kemuning (RM35)
• Kuchai Lama (RM22)
• Mont Kiara (RM15)
• Old Klang Road (RM22)
• OUG (RM22)
• Petaling Jaya (SS1-SS25) (RM6)
• Puchong (RM20)
• Selayang (RM20)
• Serdang (RM30)
• Seri Kembangan (RM30)
• Shah Alam (RM35)
• Sri Petaling (RM22)
• Subang Jaya (RM22)
• Sungai Buloh (RM20)
• Sunway (RM15)
• USJ (RM22)

No coverage to areas other than locations above. Apologies.

DELIVERY POLICY

1. Delivery processing time: All orders are processed within one business day.
2. Delivery rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.
3. Delivery confirmation & Order tracking: You will receive a Delivery Confirmation email once your order has delivered.
4. Lum Dim Sum is held responsible from the point of customer purchase until the customer received the products in good condition. Lum Dim Sum shall liaise with the courier company if the product is lost or damage.

REFUND POLICY

If there is any dispute or complaint received from our customers, We would attend to these complaints immediately and professionally. Providing Excellent Customer Service is one of our missions. If found that it is our fault, we would replace the products, either the same selections, or different selection with similar value. Kindly contact our Customer Service at https://wa.me/60194331843 
(a) If any product has been delivered in a damaged or defective condition.
(b) If the product is out of date or expired.
(c) If the wrong product which is different from the order is delivered.
(d) If a customer is charged more than the value of a product as displayed .
on the site when the customer makes its Order.
(e) If the Customer has been charged for a product which has not been delivered.