Abang Nik Artisan Delights - Sedap Giler Ready to eat Meal (Halal)

(Halal Frozen Food)

JOM SEDEKAH MAKANAN BULAN RAMADHAN

5 minit je dah Ready to Eat! 

FAQ

Q: How long can we store your products?

A: Our products can be stored in a freezer for three (3) months.

Q: Do we need to store your products in cold temperature?

A: Yes, our products need to be stored in a freezer with -18 degree Celsius.

Q: Can I microwave your products directly from the freezer?

A: Yes, you can.

Q: How long do I need to heat your products in the microwave?

A: The cooking instructions are clearly stated in the packaging. Please refer to them carefully.

Q: Can we steam your products instead of using microwave?

A: Yes, you can. The cooking instructions are clearly stated in the packaging.Please refer to them carefully.

Q: Do your products have preservatives?

A: No, our products do not contain any preservatives.

Q: Are your products available only on online platforms?

A: Yes, at the moment our products are available on Ticket2u 

Q: How do I report a problem or provide feedback?

A: Your feedback is always welcome and appreciated. Please click here and fill out the form.

Q: What area do you deliver your products to?

A: At the moment, we serve our customers within the Klang Valley. (Refer coverage area below)

1. Items purchased are strictly non refundable.
2. We currently deliver to Klang Valley area only. Please fill in your delivery address correctly. No changes can be made after Order is Confirmed.
3. All items are Frozen Food. Will arrange delivery as soon. Please check with us at https://wa.me/60194331843 
4. The organizer reserves the right to make changes to the information without notification.

Covered Area in Klang Valley: (Delivery Method: Grab/Lalamove)

• Bandar Utama (RM5)
• Cheras (RM30)
• Damansara (RM5)
• Gombak (RM15)
• Kepong (RM20)
• Kota Kemuning (RM35)
• Kuchai Lama (RM22)
• Mont Kiara (RM15)
• Old Klang Road (RM22)
• OUG (RM22)
• Petaling Jaya (SS1-SS25) (RM6)
• Puchong (RM20)
• Selayang (RM20)
• Serdang (RM30)
• Seri Kembangan (RM30)
• Shah Alam (RM35)
• Sri Petaling (RM22)
• Subang Jaya (RM22)
• Sungai Buloh (RM20)
• Sunway (RM15)
• USJ (RM22)

No coverage to areas other than locations above. Apologies.

DELIVERY POLICY

1. Delivery processing time: All orders are processed within one business day.
2. Delivery rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.
3. Delivery confirmation & Order tracking: You will receive a Delivery Confirmation email once your order has delivered.
4. Abang Nik Marketing is held responsible from the point of customer purchase until the customer received the products in good condition. Abang Nik Marketing shall liaise with the courier company if the product is lost or damage.

REFUND POLICY

If there is any dispute or complaint received from our customers, We would attend to these complaints immediately and professionally. Providing Excellent Customer Service is one of our missions. If found that it is our fault, we would replace the products, either the same selections, or different selection with similar value. Kindly contact our Customer Service at https://wa.me/60162071082 
(a) If any product has been delivered in a damaged or defective condition.
(b) If the product is out of date or expired.
(c) If the wrong product which is different from the order is delivered.
(d) If a customer is charged more than the value of a product as displayed .
on the site when the customer makes its Order.
(e) If the Customer has been charged for a product which has not been delivered.