GENERAL SALES CONDITIONS
IMPORTANT INFORMATION – PLEASE READ BEFORE PURCHASING
1. MINIMUM AGE REQUIREMENT: Admission is strictly limited to individuals aged 5 years and above. Children below 5 years old will not be permitted entry. All attendees, regardless of age, must possess a valid ticket.
2. STRICTLY ONE (1) QR CODE = ONE (1) SUCCESSFUL SCAN = ONE (1) ENTRY. Once a QR code has been successfully scanned and validated, it will be marked as used. Any subsequent attempt to use the same QR code will be rejected, regardless of the identity of the person presenting it.
3. IMPORTANT – QR CODE SHARING: Purchasers are solely responsible for safeguarding their tickets and QR codes. If a QR code is shared, forwarded, duplicated, or accessed by another person and is successfully scanned, the original purchaser or intended ticket holder may be denied entry. Ticket2U and the Organiser shall not be responsible for any loss, dispute, or denial of entry arising from the unauthorised use or prior successful scanning of a valid QR code, except where required by applicable law. No replacement ticket or refund will be provided solely because the QR code has already been used.
1. Ticket Admission
1.1. All attendees must possess a valid ticket to enter the Event. Each ticket admits ONE (1) person only.
1.2. All tickets will be sold online and issued electronically as e-tickets containing unique QR codes, unless otherwise specified.
1.3. Each ticket is valid for a single admission only and is subject to successful verification at the designated entry checkpoint.
2. Ticket Purchase Limit
2.1. Each valid identification document (ID) may be used to purchase a maximum of ten (10) tickets per transaction, unless otherwise specified by the Organiser.
2.2. The Organiser reserves the right to impose additional purchase restrictions where necessary.
3. Ticket Pricing and Fees
3.1. The applicable ticket price shall be the price displayed and confirmed at the time the ticket purchase is successfully completed.
3.2. Ticket prices may be subject to additional handling fees, ticketing fees, payment processing fees, and other applicable charges, which will be displayed during the checkout process.
3.3. All purchases are subject to successful payment confirmation.
4. Age Restrictions and Admission Requirements
4.1. The minimum age for admission to the Event is seven (5) years old. Attendees below the specified minimum age will not be permitted entry.
4.2. All children below eighteen (18) years of age must be accompanied by a parent or legal guardian aged twenty-one (21) years or above. The accompanying parent or guardian must possess a valid ticket and remain responsible for the child throughout the Event.
4.3. All attendees, including children, must possess their own valid tickets for admission unless otherwise expressly stated by the Organiser.
4.4. The Organiser reserves the right to request valid identification or proof of age for both the child and the accompanying parent or guardian.
4.5. Children who are not accompanied by an eligible parent or guardian may be refused admission without a refund, subject to applicable law.
4.6. The accompanying parent or guardian shall be responsible for the child's safety, supervision, and conduct throughout the Event.
5. No Refunds, Exchanges or Cancellations
5.1. All ticket purchases are final. Once a ticket has been successfully purchased, no exchange, cancellation, or refund will be permitted due to a change of mind, personal circumstances, or inability to attend the Event.
5.2. Exceptions may apply where required by applicable law or expressly authorised under the Event's cancellation or postponement policy.
5.3. Ticket2U acts as the authorised ticketing platform and service provider. Decisions relating to Event cancellation, postponement, or changes to the Event are the responsibility of the Organiser, subject to applicable law.
6. Ticket Resale and Unauthorised Transfers
6.1. The resale of tickets, whether at face value or at a higher price, is strictly prohibited unless expressly authorised by the Organiser.
6.2. Tickets are non-transferable except where expressly permitted by the Organiser.
6.3. The Organiser reserves the right to invalidate tickets reasonably determined to have been resold, transferred, or obtained through unauthorised channels, subject to applicable law.
6.4. Tickets purchased from unauthorised sellers, scalpers, or third-party platforms may be invalid and may result in refusal of admission.
7. QR Code Validity and Security
7.1. Each ticket contains a unique QR code that is valid for ONE (1) successful scan and ONE (1) entry only.
7.2. Once a QR code has been successfully scanned and validated by the authorised access control system, the ticket shall be deemed used and cannot be scanned, validated, transferred, or reused for subsequent entry.
7.3. The validity of a QR code is determined by its status in the authorised ticketing and access control system, regardless of the identity of the person presenting the ticket.
7.4. The first successful scan and validation of a QR code shall constitute the use of that ticket for admission purposes, regardless of whether the QR code was presented by the original purchaser, intended ticket holder, or another person.
7.5. Any subsequent presentation of the same QR code will be rejected, even if the person presenting it can provide proof of purchase, identification, payment confirmation, or other supporting documents.
7.6. Ticket2U and the Organiser shall not be responsible for disputes arising from duplicated, shared, forwarded, stolen, or previously used QR codes, except where liability arises from their own breach of applicable law or proven fault.
7.7. No replacement ticket, reactivation, additional entry, or refund will be provided solely because a QR code has already been successfully scanned and validated.
7.8. Any alteration, manipulation, duplication, or tampering with the QR code may result in the ticket being invalidated.
8. Purchaser Responsibility for Multiple Tickets
8.1. Purchasers who purchase multiple tickets on behalf of friends, family members, or other individuals are responsible for the proper distribution and safeguarding of all tickets purchased under their account.
8.2. Purchasers must ensure that each unique QR code is provided only to its intended recipient.
8.3. Purchasers are strongly advised not to share the same QR code with multiple individuals or disclose it publicly, including through screenshots, social media, messaging applications, or other communication channels.
8.4. Where a QR code has been successfully scanned and validated, any subsequent claim of ownership, unauthorised use, or incorrect distribution shall not automatically entitle the purchaser or intended recipient to admission, ticket replacement, or a refund.
8.5. Ticket2U and the Organiser shall not be responsible for disputes between purchasers and their intended ticket recipients arising from the distribution or sharing of tickets, except to the extent required by applicable law.
9. Lost, Stolen or Damaged Tickets
9.1. Purchasers are responsible for keeping their tickets, confirmation emails, and QR codes secure.
9.2. The Organiser and Ticket2U shall not be responsible for tickets or QR codes that are lost, stolen, damaged, duplicated, or accessed by unauthorised persons, except where required by applicable law.
9.3. The possession of a ticket, confirmation email, or proof of payment does not guarantee admission if the corresponding QR code has already been successfully scanned or invalidated.
10. Identity Verification and Ticket Amendments
10.1. Where identification information is required during the ticket purchase process, purchasers must ensure that all submitted information is accurate and complete.
10.2. In the event of a change to the identification details submitted during the online purchase, the purchaser must provide valid supporting identification documents for verification before any amendment may be considered.
10.3. Ticket2U and/or the Organiser reserve the right to request additional information or supporting documents to verify the purchaser's identity.
10.4. Any amendment request is subject to verification, operational feasibility, and approval by the relevant authorised personnel.
10.5. Failure to provide satisfactory identification or supporting documentation may result in refusal of admission.
11. Entry Verification Requirements
11.1. Attendees may be required to present the following documents upon request:
A valid e-ticket containing a readable QR code.
The ticket purchase confirmation email.
A valid original identification document or other acceptable proof of identity, where required.
11.2. The Organiser and its authorised personnel reserve the right to verify the identity of any attendee before granting admission.
11.3. Admission is subject to the successful validation of the ticket and compliance with all applicable entry requirements.
11.4. Any person unable to satisfy the verification requirements may be refused admission, subject to applicable law.
12. Seating Arrangements
12.1. Seating arrangements, including reserved seating, free seating, or standing zones, shall be determined by the Organiser and specified on the relevant Event page.
12.2. For free-seating events, seats are available on a first-come, first-served basis within the designated ticket category or admission zone.
12.3. Purchasing a ticket does not guarantee any particular seat, row, or viewing position unless expressly stated on the ticket or Event page.
12.4. The Organiser reserves the right to manage seating arrangements and restrict access to certain areas for safety, security, and operational purposes.
13. Single Entry and No Re-Entry
13.1. All tickets are strictly valid for single entry only, unless the Organiser expressly provides an authorised re-entry arrangement.
13.2. Once a ticket has been successfully scanned and validated, it shall be considered used.
13.3. Re-entry is prohibited unless expressly permitted by the Organiser through a separate authorised re-entry arrangement.
13.4. A ticket that has already been successfully scanned cannot be reused for admission, regardless of whether the original purchaser or another individual presents it.
13.5. Ticket2U and the Organiser shall not be liable for refusal of admission arising solely from the presentation of a previously validated QR code, except where required by applicable law.
14. Unauthorised Entry
14.1. Only individuals holding valid tickets and authorised personnel are permitted to enter the Event premises.
14.2. Individuals without valid admission credentials, including unauthorised third parties, will not be permitted entry.
14.3. The Organiser reserves the right to refuse admission to individuals who fail to comply with the Event's entry requirements.
15. Intellectual Property Rights
15.1. The purchase or possession of a ticket does not grant the purchaser any ownership or intellectual property rights in the Event's name, trademarks, logos, designs, promotional materials, or other protected content.
15.2. No purchaser or ticket holder may reproduce, modify, distribute, or commercially exploit any intellectual property associated with the Event without prior written authorisation from the relevant rights holder.
16. Personal Data Collection and Processing
16.1. Personal information collected during registration and ticket purchases will be processed for purposes including ticket issuance, payment processing, identity verification, admission management, customer support, and other legitimate purposes associated with the Event.
16.2. Personal data will be processed in accordance with Ticket2U's applicable Privacy Policy, Personal Data Protection Notice, and relevant personal data protection laws.
16.3. Where necessary, personal data may be shared with the Organiser and authorised service providers for purposes directly related to Event operations and ticket fulfilment, subject to applicable data protection requirements.
17. Marketing Communications and Consent
17.1. Ticket2U and/or the Organiser may offer purchasers the option to receive marketing communications relating to future events, promotions, and related services.
17.2. Where consent is required by applicable law, such communications will only be sent after the purchaser has provided the necessary consent.
17.3. Purchasers may withdraw their marketing consent or unsubscribe from promotional communications through the applicable channels.
17.4. Any processing or disclosure of personal data for marketing purposes shall be subject to applicable privacy notices and data protection laws.
18. Authorised Ticket Sales Channels
18.1. Tickets must be purchased only through Ticket2U's official website at https://www.ticket2u.com.my or other sales channels expressly authorised by Ticket2U and/or the Organiser.
18.2. Tickets obtained from unauthorised websites, resellers, individuals, or third-party platforms may be counterfeit, duplicated, invalid, or otherwise unauthorised.
18.3. Ticket2U and the Organiser shall not be responsible for losses arising from purchases made through unauthorised sources, except where required by applicable law.
18.4. Purchasers who provide false, inaccurate, or misleading information during the ticket purchase process may be refused admission.
19. Refusal of Admission and Removal
19.1. The Organiser and its authorised security personnel reserve the right to refuse admission to or remove any individual who:
Fails to present a valid ticket or satisfy applicable entry requirements.
Presents a ticket that has already been scanned, invalidated, or cancelled.
Violates the Event's rules, regulations, or safety requirements.
Engages in threatening, abusive, disruptive, or unlawful behaviour.
Attempts to gain entry using fraudulent, duplicated, or unauthorised tickets.
19.2. Any refusal of admission or removal shall be carried out in accordance with applicable law.
19.3. Where admission is refused or an attendee is removed due to their own breach of the Event's rules, no refund will be provided unless required by applicable law.
20. Weather Conditions
20.1. For indoor events, the Event is generally expected to proceed regardless of rain or ordinary weather conditions.
20.2. For outdoor events, attendees acknowledge that weather conditions may affect their comfort and the Event experience.
20.3. The Event is scheduled to proceed in the event of rain, provided that conditions remain safe and the Organiser determines that the Event may continue.
20.4. The Organiser reserves the right to delay, suspend, postpone, or cancel the Event where weather conditions create safety concerns or operational risks.
21. Event Delays and Postponement
21.1. In the event of postponement, tickets purchased for the original Event date will generally remain valid for the rescheduled date unless otherwise announced by the Organiser.
21.2. The Organiser shall determine and communicate the applicable arrangements for any postponed Event, including ticket validity, rescheduling, and any refund options required by applicable law.
21.3. Ticket2U acts as the ticketing platform and shall facilitate ticket-related communications or processes as instructed by the Organiser and in accordance with applicable law.
21.4. Ticket2U shall not be responsible for the Organiser's decision to postpone, reschedule, interrupt, or suspend the Event, except to the extent arising from Ticket2U's own breach of applicable law or contractual obligations.
22. Event Cancellation
22.1. The Organiser reserves the right to cancel the Event due to circumstances beyond its reasonable control, safety concerns, regulatory requirements, or other legitimate operational reasons.
22.2. In the event of cancellation, any applicable refund arrangements shall be determined in accordance with the Organiser's cancellation policy and applicable consumer protection laws.
22.3. Ticket2U acts as the authorised ticketing service provider and is not the Event Organiser.
22.4. Unless otherwise required by applicable law or arising from Ticket2U's own fault, Ticket2U shall not be responsible for losses arising from the Organiser's cancellation of the Event.
23. Security Screening and Prohibited Items
23.1. By attending the Event, ticket holders agree to comply with all reasonable security screening procedures conducted by the Organiser, venue management, or authorised security personnel.
23.2. Prohibited items may include, but are not limited to:
Weapons and dangerous objects.
Illegal drugs or controlled substances.
Unauthorised professional recording equipment.
Items prohibited under the Event's published security guidelines.
Any other items deemed unsafe by authorised security personnel.
23.3. Attendees who refuse to comply with lawful and reasonable security screening procedures may be denied admission.
24. Assumption of Risk
24.1. Ticket holders acknowledge that attendance at live events may involve inherent risks, including crowded environments, loud music, lighting effects, and other conditions associated with live performances.
24.2. Attendees voluntarily accept the ordinary and inherent risks associated with attending the Event.
24.3. Attendees are responsible for complying with safety instructions issued by the Organiser, venue management, and authorised personnel.
24.4. Nothing in these Terms & Conditions excludes or limits liability for death, personal injury, negligence, or other matters to the extent such liability cannot lawfully be excluded or limited.
25. Changes to Event Programme
25.1. The Organiser reserves the right to make reasonable changes to the Event, including changes to:
Artists, performers, or the performance lineup.
Event schedules and performance times.
Event location or venue arrangements.
Seating layouts, admission zones, or audience capacity.
Event programmes and operational arrangements.
25.2. Any material changes to the Event shall be subject to applicable law and any consumer rights arising from such changes.
25.3. Ticket2U shall not be responsible for changes made by the Organiser to the Event programme, performers, venue, or schedule, except to the extent arising from Ticket2U's own fault.
26. Photography, Audio and Video Recording
26.1. Photography, audio recording, video recording, and live streaming are subject to the rules and restrictions established by the Organiser.
26.2. The Organiser reserves the right to restrict or prohibit the use of cameras, recording devices, and other electronic equipment.
26.3. Attendees must comply with all recording restrictions and instructions issued by authorised Event personnel.
26.4. Additional restrictions may be published in the official Event guide.
27. Ticket2U's Role and Responsibilities
27.1. Ticket2U acts as the authorised ticketing platform and technology service provider for the Event.
27.2. Ticket2U's responsibilities are limited to the ticketing services and related operational functions undertaken by Ticket2U, subject to applicable law and its contractual obligations.
27.3. The Organiser remains responsible for the organisation, management, scheduling, performance, safety, and delivery of the Event.
27.4. Ticket2U does not independently determine Event admission policies, artist arrangements, programme changes, postponements, cancellations, or refund eligibility, except where expressly authorised or required by applicable law.
27.5. Ticket2U shall not be responsible for acts, omissions, decisions, or failures of the Organiser or other third parties, except to the extent that liability arises from Ticket2U's own conduct or obligations under applicable law.
28. Limitation of Liability
28.1. To the fullest extent permitted by applicable law, Ticket2U and the Organiser shall not be liable for indirect or consequential losses arising from ticket misuse, unauthorised QR code sharing, or failure to comply with the Event's admission requirements.
28.2. Where a QR code has been successfully scanned and validated, neither proof of purchase nor possession of the original ticket shall, by itself, establish entitlement to additional admission.
28.3. Ticket2U shall not be responsible for resolving disputes between purchasers and third parties concerning the ownership, sharing, forwarding, or use of tickets, except where required by applicable law.
28.4. Nothing in these Terms & Conditions shall exclude or restrict any statutory rights or liabilities that cannot lawfully be excluded or restricted.
29. Amendments to Terms & Conditions
29.1. Ticket2U and/or the Organiser reserve the right to update or amend these Terms & Conditions where reasonably necessary for legal compliance, safety, security, or Event operations.
29.2. Any material amendments affecting ticket holders' rights shall be communicated where required by applicable law.
29.3. Amendments shall not operate retrospectively to remove or restrict any accrued statutory rights of purchasers.
30. Other Applicable Terms & Conditions
30.1. All attendees must comply with the applicable ticketing conditions, venue regulations, Event guidelines, and reasonable instructions issued by authorised Event personnel.
30.2. These General Sales Conditions shall be read together with any additional Event-specific Terms & Conditions published by the Organiser.
30.3. In the event of any inconsistency, applicable law shall prevail.
30.4. By completing a ticket purchase, the purchaser acknowledges having read and agreed to these General Sales Conditions, subject to applicable law.